topic Re: Text requesting feedback - but why? in Plusnet Feedback

Text requesting feedback - but why?

198kHz — Tue, 08 Aug 2017 11:20:11 GMT

Just received a text, thus -

Plusnet would love your feedback.

Q1/3 How satisfied were you with your recent experience?

Please reply with a score (1 very dissatisfied to 5 very satisfied)

I've no reason to doubt that it's genuine, but I'm not aware of having any recent interaction with Plusnet.

Re: Text requesting feedback - but why?

chenks76 — Tue, 08 Aug 2017 11:33:26 GMT

reply back with 1 for every question then, really screw up their stats

Re: Text requesting feedback - but why?

Townman — Tue, 08 Aug 2017 13:55:28 GMT

Is your mobile number number associated with more than one account?
I help support a number of my referrals and thus my mobile number is on their accounts. I've had unexpected SMS messages when the account holder has made direct contact with PN.

Re: Text requesting feedback - but why?

Gandalf — Tue, 08 Aug 2017 15:48:26 GMT

@198kHz

Mind sending me a PM with your mobile number so I can further investigate?

Anoush

Re: Text requesting feedback - but why?

198kHz — Tue, 08 Aug 2017 21:32:04 GMT

@Townman Good point. As far as I'm aware, only two other accounts have had my mobile attached. One is my daughter, who has had no reason to contact PN for a good few years, and the other is a friend who closed her account in 2015.

@Gandalf Thanks Anoush - PM is on the way...

Re: Text requesting feedback - but why?

198kHz — Thu, 10 Aug 2017 11:33:53 GMT

It was an old referral I'd overlooked.

Thanks again @Gandalf

Re: Text requesting feedback - but why?

Gandalf — Thu, 10 Aug 2017 11:41:37 GMT

No problems, I'm glad we cleared that up.