https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664291#M7802 Hi there, <BR />Sorry about the issues you've had trying to change product, I've just tried to force it through without success. I've got Mand on the case and it's looking to be a problem affecting a few customers so she's going to raise a P1 to address it. I'll let you know more info as soon as we have it. Tue, 24 Nov 2009 17:01:54 GMT Chris 2009-11-24T17:01:54Z https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664290#M7801 Why does PlusNet take four months to upgrade my phone account from evenings and weekends to Anytime.<BR />I raised a question (29596871) on 6 August 2009 and still this is being passed around, will this ever be answered !! Tue, 24 Nov 2009 10:20:36 GMT https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664290#M7801 lorrylugs 2009-11-24T10:20:36Z https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664291#M7802 Hi there, <BR />Sorry about the issues you've had trying to change product, I've just tried to force it through without success. I've got Mand on the case and it's looking to be a problem affecting a few customers so she's going to raise a P1 to address it. I'll let you know more info as soon as we have it. Tue, 24 Nov 2009 17:01:54 GMT https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664291#M7802 Chris 2009-11-24T17:01:54Z https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664292#M7803 I believe one of our support team has now sorted this out for you? Wed, 25 Nov 2009 15:30:45 GMT https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664292#M7803 Chris 2009-11-25T15:30:45Z https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664293#M7804 Yep! all sorted ---thanks Fri, 27 Nov 2009 07:18:40 GMT https://community.plus.net/t5/Plusnet-Feedback/phone-upgrade/m-p/664293#M7804 lorrylugs 2009-11-27T07:18:40Z