topic Re: I CAN'T pay for my rental line saver in Plusnet Feedback

I CAN'T pay for my rental line saver

awss — Tue, 01 Aug 2017 17:12:44 GMT

Please,

I am very upset...

For weeks now I've trying to pay my line saver, but your website is broken
somehow, I always get this message, after entering my payment details:

The web page at https://epayments.plus.net/Thistle/Home might be
temporarily down or it may have moved permanently to a new web address.

I tried to chat, but it's useless, got no help at all from them. Someone
said I would get a phone call, this never happened.

I tried to phone, despite my hearing problems, never get to talk to a
human, waiting long time on line just to have phone call hung up abruptly.

I am fed up, I just wanted to pay... now I am thinking about leaving.

Plusnet used to be great, fair support, but now it's abysmal, using every
dirty trick form TalkTalk book to evade the costumers.

like:
https://portal.plus.net/wizard/?p=search

Service Unavailable

The service is temporarily unavailable. Please try again later.

Nothing works, shoddy service. What went wrong Plusnet!?

Re: I CAN'T pay for my rental line saver

ITWorks — Tue, 01 Aug 2017 17:37:02 GMT

Assume you are going through the below link to renew/take out line rental saver :
https://www.plus.net/apps/linerental/saver/portal

Re: I CAN'T pay for my rental line saver

awss — Tue, 01 Aug 2017 18:26:41 GMT

Sorry if I look impatience but obviously I used this link and it is the very reason why I am reporting this issue here because if I follow the instructions there I got this in the end:

The web page at https://epayments.plus.net/Thistle/Home might be temporarily down or it may have moved permanently to a new web address.

I've been getting this for weeks now!

Re: I CAN'T pay for my rental line saver

Townman — Wed, 02 Aug 2017 08:44:07 GMT

Are you saying that AFTER following the link Mike provided you arrive at the link you reference and then you encounter an error?

Re: I CAN'T pay for my rental line saver

awss — Wed, 02 Aug 2017 09:05:31 GMT

As I said, YES, I did this:

Press continue, and in the next page, after a while I got this message:

The web page at https://epayments.plus.net/Thistle/Home might be
temporarily down or it may have moved permanently to a new web address.

No, it's not my Card, no it's not my browser (tried with Safari and Firefox).

Re: I CAN'T pay for my rental line saver

Oldjim — Wed, 02 Aug 2017 09:20:12 GMT

I think I see the problem

The credit card on the account has a problem - try adding a new one (the old one again)

Re: I CAN'T pay for my rental line saver

Townman — Wed, 02 Aug 2017 10:04:27 GMT

@Gandalf,

Can you assist here please? To me that screen shot does not look like a LRS payment screen - the reference to service inhibition seems odd in the context of LRS

Re: I CAN'T pay for my rental line saver

Gandalf — Wed, 02 Aug 2017 10:19:37 GMT

Sorry to hear you're having problems paying your line rental saver

I agree with Oldjim. I'd recommend either updating your card details here or selecting the option to pay by a new card.

Let us know how you get on please.

Re: I CAN'T pay for my rental line saver

awss — Thu, 03 Aug 2017 19:14:26 GMT

I tried to update my card details, on Chrome I get the same error:

The web page at https://epayments.plus.net/Thistle/Home might be temporarily down or it may have moved permanently to a new web address.

Then I decide to try Firefox, it was a bit more helpful:

Your connection is not secure

The owner of epayments.plus.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

So, what do I do now?

Re: I CAN'T pay for my rental line saver

HarryB — Fri, 04 Aug 2017 15:35:05 GMT

Thanks for your time on the phone, I'm glad we could get that sorted for you