topic Re: Survey Every Two Minutes in Plusnet Feedback

Survey Every Two Minutes

30FTTC06 — Wed, 26 Jul 2017 19:37:53 GMT

I'm finding your survey hitting my browser every few minutes to be a complete nause to the point that I've had to install NoScript to block the said popup window. Is there any reason why you need to ram this down our throats Plusnet even though we have completed said survey ?

Re: Survey Every Two Minutes

Oldjim — Wed, 26 Jul 2017 21:23:50 GMT

interesting - I only had it once and closed it at that time

Two possible reasons - I am on a fixed ip address and I am permanently logged in

Re: Survey Every Two Minutes

jelv — Wed, 26 Jul 2017 22:52:16 GMT

Cookies being deleted?

I have one called ValueSurveyParticipation

Edit: I deleted that cookie, refreshed this page and the survey immediately popped up.

Edit 2: New cookie created with expiry in three months

Re: Survey Every Two Minutes

Townman — Thu, 27 Jul 2017 15:37:53 GMT

There has been detailed discussions on this within the SU group.

This is core Lithium functionality so there'll be no surprises that its implementation is not overly smart. The "you've done it 'key'" is as @jelv suggests a PER PC local cookie.

It is not linked to anything remotely sensible such as your userID or your IP address. Therefore if you have a cookie killer, are browsing in PRIVATE mode or have multiple PCs you are going to see the invitation repeatedly.

The survey is not going to be turned off until there have been "enough" respondents.

Re: Survey Every Two Minutes

30FTTC06 — Thu, 27 Jul 2017 14:57:18 GMT

Thanks for all your thoughts guys, I'll just keep the script blocker in place for now to handle the problem.

I think my browser settings amount to private mode all the time pretty much so that makes sense.

Re: Survey Every Two Minutes

newagetraveller — Fri, 28 Jul 2017 09:45:37 GMT

I'm feeling decidedly left out! I haven't received one single request to complete a survey .

Re: Survey Every Two Minutes

jaread83 — Fri, 28 Jul 2017 10:00:30 GMT

I have been speaking to Lithium about this and they agreed that it seems a bit strange that the survey would rely on a cookie rather than simply a database entry against an account to indicate that the survey has been done/ignored.

Cookies can be easily deleted and is specific to that single device - its not uncommon for people to have multiple devices connected to the interner (laptop, desktop, smartphone, tablet, internet fridge freezer, etc etc) so linking your choice to complete the survey or ignore it should be applied to your forum account.

So with Lithium agreeing with my sentiments and the feedback I have read here, I will hopefully get them to change how this works in the future. Fingers crossed.

I am sorry if some of you are seeing the survey multiple times - if the cookie is not present it will keep returning unfortunately. I will keep you all updated when I hear anything about if this changes in the future. I can't promise it will happen anytime soon but I will keep my eye on this.

Re: Survey Every Two Minutes

jelv — Fri, 28 Jul 2017 17:07:09 GMT

@newagetraveller wrote:

I'm feeling decidedly left out! I haven't received one single request to complete a survey .

Delete the ValueSurveyParticipation cookie!

Re: Survey Every Two Minutes

newagetraveller — Sat, 29 Jul 2017 10:32:26 GMT

"Delete the ValueSurveyParticipation cookie!"

But it's never been in the list among all the other spurious dross cookies, if that's what it is titled?

It was just a tongue in cheek comment because I have never received the survey invite - fortunately!