topic Re: Multiple issues in Plusnet Feedback

Multiple issues

Teena — Mon, 24 Jul 2017 08:24:50 GMT

I wish I never got this can't get all the channels plus the amount I'm paying I could of bought a washing machine. I just want internet. Can't seem to get any think to plusnet themselves .

Moderator's note by Adie (Dvorak) changed topic title

Re: Multiple issues

dvorak — Mon, 24 Jul 2017 08:25:33 GMT

Moderators Note.

Split topic into its own thread for better visibility and relevance.

Re: Multiple issues

chenks76 — Mon, 24 Jul 2017 12:30:14 GMT

so if it has been split what is this thread about?

Re: Multiple issues

Chris — Mon, 24 Jul 2017 15:23:48 GMT

@chenks76

This was originally posted on to someone else's unrelated thread, so it's been split to this thread to be replied on it's own.

@Teena

Is your issue with a TV service or your broadband? Can you let us know what the issue's you're having are please.

Re: Multiple issues

chenks76 — Mon, 24 Jul 2017 15:26:57 GMT

yes it was split, but it was left with a post that actually didn't make any sense.

Re: Multiple issues

Townman — Mon, 24 Jul 2017 15:34:51 GMT

It was split (at my request) from a topic discussing migration difficulties associated with Sky being the loosing provider ... and repeated migration order cancellations.

The post above has nothing to do with the topic from which it has been split - it is the original post in its entirety and is the only post from this member. As you imply, one can only guess what their issue might be.

Re: Multiple issues

Teena — Mon, 24 Jul 2017 16:50:16 GMT

The problem is with the TV. I only want to pay for the internet.

Re: Multiple issues

Oldjim — Mon, 24 Jul 2017 17:28:59 GMT

So if I understand correctly you took out an TV package when you took the broadband

There are two parts to this problem

The first is that you can't get some of the channels you expected - have you raised this problem with Plusnet or in the TV section of this forum or tried here for things to check https://www.plus.net/help/tv/

The second is that you want to cancel the TV part of your contract but are within the 18 month initial contract period - in which case the charges are £1.80 per month https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#tv-price-guide

and you will probably need to return the YouView Box

Re: Multiple issues

Chris — Tue, 25 Jul 2017 08:50:59 GMT

@Teena

Who do you have your TV service with?

I've tested your broadband and can't find any problems from here with this either. Your line is stable and connected within the estimates:

Connection details:


Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	79.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	367.7
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-07-12T10:15:00

Estimates:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	63.1	20	20	55.2	Available	--	Yes	Yes	--

Connection logs:

Re: Multiple issues

Townman — Tue, 25 Jul 2017 08:58:06 GMT

@Chris,

For crystal clear clarification, are you implying for as best as you are able to identify this user, they do not have a TV package with PlusNet?

@Teena,

If this does not match your understanding may I suggest that you PM @Chris your PlusNet account name - just click his name to send a PM (Personal Message).

Re: Multiple issues

Chris — Tue, 25 Jul 2017 11:55:38 GMT

I'm afraid I can't confirm which products someone has or has not taken from us.