topic Re: Bill payment in Plusnet Feedback

Bill payment

rongtw — Tue, 11 Jul 2017 05:58:03 GMT

I cant remember if i have mentioned this before .

I chose not to pay via DD and i pay from my debit card it suits me , and no doubt several others .

Problem is today is my due date , and i cant pay there is no way to make a payment , no link to pay now on account

cant make a payment now untill i get cut off when PN system says no DD payment taken !

I cant even see how much my bill is

When if ever will PN get a decent payment system , lost track of how long we have been promised a new system

Pathetic how i have to wait to get services cut off before i can pay my bill .

PS chat and phone not available at this time 0700 am

Re: Bill payment

rongtw — Tue, 11 Jul 2017 06:10:24 GMT

have just tried the search

the oldest it finds is from 2014 !!!! new billing system , no doubt some will find one even older

https://community.plus.net/t5/Plusnet-Feedback/new-payment-system-aint-coming-fast-enough/m-p/1183137/highlight/true#M56755

I cannot believe 3 YEARS !! to get a payment system , Cumon PN get your act together !!!!

Re: Bill payment

rongtw — Tue, 11 Jul 2017 09:45:57 GMT

well 10.45 , still cant pay my bill , havent had failed billing screen phone busy trying chat 20 people waiting since 10.30 ,, wow now am 18 in line

Re: Bill payment

rongtw — Tue, 11 Jul 2017 10:25:44 GMT

Eventually 11.20 i got to be able to pay my bill

Re: Bill payment

MauriceC — Tue, 11 Jul 2017 11:33:15 GMT

@rongtw wrote:

have just tried the search

the oldest it finds is from 2014 !!!! new billing system

You didn't try hard enough. @rongtw I got back to 2009 and that referred to a post a year previous.

Not long to wait now though, it's coming 'soon'.

Re: Bill payment

rongtw — Tue, 11 Jul 2017 12:11:45 GMT

@MauriceC WOW 2009 8 years and still waiting

Unbelievable,,,,,,,,,,,,, so i dont think any PN staff will post here

Re: Bill payment

Gandalf — Tue, 11 Jul 2017 13:27:24 GMT

Were you unable to make your payment by going to www.plus.net/pay?

Re: Bill payment

rongtw — Tue, 11 Jul 2017 13:43:51 GMT

@Gandalf i tried your link out of interest

yes this morning that link did not offer me the chance to pay as there was no Bill available to pay ?

what actually happend was the good lady on Chat , cant mention her name she reset my account somehow and then i got the email to pay

Give a thanks to her from me

Re: Bill payment

rongtw — Tue, 11 Jul 2017 13:48:09 GMT

@Gandalf In all honesty something needs to be done about PN,s payment system ASAP

Re: Bill payment

ScottStorey — Tue, 11 Jul 2017 14:12:44 GMT

Your bill wouldn't have been generated yet. The bill run normally finishes by about mid day at the latest.

That billing project has been going about 8 years, when I started at Plusnet 4/5 years ago I was told it was "coming soon".

I later found out that a member of staff, who was specifically hired for the billing project, hadn't started on it at that time and it had progressed nowhere.

Re: Bill payment

rongtw — Tue, 11 Jul 2017 15:12:16 GMT

I normally get the unpaid billing Email on a morning ?

or sorry we cant take a payment , click on link to acknowledge and pay later ,,,,, but today i got nowt

Re: Bill payment

Gandalf — Tue, 11 Jul 2017 16:19:33 GMT

Hmm, from your account it looks like you were sent this service notice by email at around midday.

EDIT: I've just re-read this thread.

As ScottStorey pointed out, it looks like the billing run is mid morning-midday.

Re: Bill payment

rongtw — Tue, 11 Jul 2017 16:32:36 GMT

@Gandalf somthing strange going on today your link shows

Re: Bill payment

Gandalf — Tue, 11 Jul 2017 16:41:07 GMT

It looks like my service notice link is broken.

Thanks for letting me know, I'll flag that up.

You should be able to check the service notices (and tickets too) here

Re: Bill payment

Gandalf — Thu, 13 Jul 2017 10:01:43 GMT

I've done some digging and investigating and it looks like this is down to agent error (me).

I should have removed the SN part of the service notice ID to make that hyperlink work.

If you click on: https://www.plus.net/wizard/?p=view_service_notice&id=325354058 that should work.

Re: Bill payment

Pete11 — Thu, 13 Jul 2017 10:09:05 GMT

I have been on to 'Chat' about my bill too. It seems that the system is down at PN's side and I was told to try again in a couple of hours.

Re: Bill payment

Gandalf — Thu, 13 Jul 2017 10:19:36 GMT

It's back up and running now.

Feel free to PM me your username and I'll be happy to look into your bill.

Re: Bill payment

rongtw — Thu, 13 Jul 2017 11:05:05 GMT

@Gandalf any news about this mysterious new billing system ?

Re: Bill payment

Gandalf — Thu, 13 Jul 2017 11:36:25 GMT

Nothing I can share at this point I'm afraid.