topic Re: Plusnet Removes Broadband Internet Traffic Prioritisation in Plusnet Feedback

Plusnet Removes Broadband Internet Traffic Prioritisation

goldenfibre — Fri, 30 Jun 2017 07:41:11 GMT

Was surprise to see this morning press release but plusnet keep it quiet never informed the customers by email.

http://www.ispreview.co.uk/index.php/2017/06/uk-isp-plusnet-removes-broadband-internet-traffic-prioritisation.html

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

Oldjim — Fri, 30 Jun 2017 07:55:02 GMT

@jaread83 second try as a mod moved it while I was posting and lost everything

Also stated here https://www.plus.net/help/broadband/about-traffic-prioritisation/

Which raises several questions

what about traffic prioritisation at a customer level as the removal means that downloading can saturate the connection and muck up time sensitive protocols

what about current line speed https://portal.plus.net/my.html?action=data_transfer_speed

@bobpullen what about the Ellacoyas

what about the effect on speed test results

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

RichardB — Fri, 30 Jun 2017 08:01:42 GMT

Oh ***** that is bad news.

I liked the PN traffic prioritisation, it was effective in protecting time sensitive traffic from the effects of downloads etc.

I do not buy the improved network resillance argument as a reason for removing priotisation.

I guess I am going to have to monitor the effects of downloads, the kids youtube streaming etc on VOIP in particular.

I can see this, retrograde step, hitting those with low ADSL synch speeds the hardest.

I can only speculate that PN decided to stop trafic priotisation as it easier and cheaper not to implement it!

Perhaps the data usage collection will be re-enabled?

Richard

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

goldenfibre — Fri, 30 Jun 2017 08:04:42 GMT

• What if a customer wants to continue with traffic prioritisation?
Any customers who do want to continue to use traffic prioritisation can do so by ringing 0800 432 0200.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

Oldjim — Fri, 30 Jun 2017 08:11:03 GMT

it isn't mentioned as an option on the Plusnet page I linked to

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

goldenfibre — Fri, 30 Jun 2017 08:43:24 GMT

@ Mark Jackson ISPreview stated

• What if a customer wants to continue with traffic prioritisation?
Any customers who do want to continue to use traffic prioritisation can do so by ringing 0800 432 0200.

I rang them up and they say there is no option to enabled traffic prioritisation back on, there isn’t. Told me it only for business only. Yes you are right Oldjhim, it didn't say on plusnet page either!

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

goldenfibre — Fri, 30 Jun 2017 08:50:08 GMT

Seem interesting as the speedtest from thinkbroadband was pretty rapid faster than before when traffic prioritisation was removed.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

rongtw — Fri, 30 Jun 2017 09:43:03 GMT

am still seeing single thread speed issue

https://www.thinkbroadband.com/speedtest/1498815617715483755

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

ITWorks — Fri, 30 Jun 2017 10:01:16 GMT

PN is this technically incorrect for the new network?
https://www.plus.net/help/broadband/about-traffic-prioritisation/

Traffic prioritisation helps prioritise different types of broadband traffic to your home or business premises. It's used to create the best possible service when you are trying to do more online than your line can physically support at the time. Where this applies we don't limit your line speed, usage or downloads because of prioritisation.

“Traffic prioritisation helps prioritise different types of broadband traffic to your home or business premises. It’s used to create the best possible service when you are trying to do more online than your line can physically support at the time. Where this applies we don’t limit your line speed, usage or downloads because of prioritisation.

For example, if one person in your house or business is on Skype and someone else is downloading a file, bandwidth priority would be given to the person using Skype as this is the most time sensitive application. Likewise, if you were streaming a film or gaming online, priority would be given to you, rather than to file sharing or music downloads. So rather than all of these activities buffering or struggling to complete, your Skype call should run smoothly and the file download will just take a little longer to finish.”

How does the new network stop ( with out traffic prioritisation ) your activities/services ( gaming , netfilx , windows updates , skype) coming to a grinding halt if family members are all using different online services and the line becomes saturated?

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

corringham — Fri, 30 Jun 2017 10:12:25 GMT

Does anyone know whether this applies to 20CN ADSL Max connections on IPStream backhaul, or just connections on Plusnet's own new network?

I generally can't watch iPlayer (on low res setting) in the evenings without buffering, and so I don't think removing traffic prioritization will improve that at all.

Also, what happens to anyone with the Pro add-on (I don't have it as it is no use with t he 20CN connections, and I have the Premium add-on anyway), as that relies on traffic prioritization.

I see this as a cost reduction exercise that they are trying to spin as a service improvement.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

Townman — Fri, 30 Jun 2017 11:35:24 GMT

How does PN's investment in the core network remove the need for / benefit of traffic prioritisation, where a user has a quite slow ADSL service (sub 5Mbps) arising from BTOR's failures to invest in local infrastructure?

It seems to me that this is exactly where prioritisation delivers benefits. I rather suspect this is a senior management response to the idiotic ruling from the ASA that prioritising traffic is at odds with the "unlimited" (no measurement of consumption) claims over the service provided. Just goes to prove that we need more engineers in the decision making process.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

MauriceC — Fri, 30 Jun 2017 11:53:38 GMT

As this removal of Traffic Prioritisation materially changes the both the product and the basis on which ISP selection may have been made, does the user have the option to cancel their contract without penalty?

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

rongtw — Fri, 30 Jun 2017 11:53:48 GMT

i like the comment on the ISP preview page

George M

June 30, 2017 at 12:21 pm

The cynic in me thinks that removing traffic prioritisation means that Plusnet can switch off processor intensive tasks on their routers so can squeeze more consumer traffic through less devices.

Thereby decreasing costs.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

Townman — Fri, 30 Jun 2017 12:20:21 GMT

Unfortunately over the years there have been many whingers and whiners about PlusNet's use of traffic prioritisation in a manner which makes sound common sense to the majority. I suspect a vocal few have finally convinced a not understating technology very well ASA to rule against PlusNet's "unlimited" claims about its products". Faced with such stupidity (all round) it is not surprising that PlusNet might feel forced to remove prioritisation on those products it labels "unlimited" ... rather than fight the ASA ruling.

Read between the lines - the announcement does not say ALL PRODUCTS just UMLIMITED ones. If this were a case of freeing up router processor power, they would have removed it entirely.

For many this is a retrograde change, but hey what does the ASA care if their rulings disadvantage those they are supposed to protect. It's another QANGO looking to look good by punching a commercial organisation in the face.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

corringham — Fri, 30 Jun 2017 12:28:27 GMT

I don't know whether it is just because where I live there is only ADSL Max available, but when I check what packages are available they are all "unlimited". Do Plusnet still sell limited packages anywhere?

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

billnotben — Fri, 30 Jun 2017 12:29:13 GMT

Will this see the return of the defunct pro addon?

And the additional cost.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

JonoH — Fri, 30 Jun 2017 12:53:03 GMT

Hi Everyone,

Most people shouldn't notice any difference with their connection, If this change is causing issues for anyone please contact us either over the telephone/Live Chat or here and we will do all we can to help.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

maranello — Fri, 30 Jun 2017 12:38:36 GMT

Perversely, I find @JonoH's comment somewhat disappointing

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

ITWorks — Fri, 30 Jun 2017 12:39:25 GMT

John Lewis broadband ( provided by PN) still states traffic prioritisation , is that still the case?
https://www.johnlewisbroadband.com/faq/#whenbusy

In exceptional circumstances the network could become much busier than expected. This could be due to a major news event leading to a huge amount of online traffic, or in the rare case of network failure for example. In these situations, we would prioritise traffic on our network to help ensure that you get a great service no matter how busy it is.

Re: Plusnet Removes Broadband Internet Traffic Prioritisation

ITWorks — Fri, 30 Jun 2017 12:41:50 GMT

@JonoH wrote:

Hi Everyone,

Most people shouldn't notice any difference with their connection, If this change is causing issues for anyone please contact us either over the telephone/Live Chat or here and we will do all we can to help.

@JonoH Can we have some answers to the questions raised in this thread please