topic Re: Using Chat for mobile problems in Plusnet Feedback

Using Chat for mobile problems

Oldjim — Tue, 27 Jun 2017 10:05:50 GMT

Is there any intention to integrate the Chat system with Mobiles or is it going to stay as phone support only

To follow up from that - and I am sure that it has already been asked/considered - provide web based support via the portal as my other mobile provider does

Re: Using Chat for mobile problems

chenks76 — Tue, 27 Jun 2017 11:48:41 GMT

lets not encourage them to push more things over to the "online chat"!

Re: Using Chat for mobile problems

HarryB — Tue, 27 Jun 2017 15:15:39 GMT

I believe you can start a live chat for mobile queries when going through the mobile section of the contact us page: https://www.plus.net/home-broadband/contact/

Re: Using Chat for mobile problems

Townman — Tue, 27 Jun 2017 15:26:14 GMT

@Oldjim wrote:

Is there any intention to integrate the Chat system with Mobiles or is it going to stay as phone support only

Jim,

I take it that the above meant "Offer support for mobile phone services via chat ... or is support for mobile services to remain with phone call support only" rather than "Make chat available via mobile phones"?

The introduction of a ticket system for mobile issues might be helpful in taking the strain of the support channels, thereby allowing them more capacity to deal with the essential "must fix it now" callers. ... Just a whimsical thought you know!

Re: Using Chat for mobile problems

Oldjim — Tue, 27 Jun 2017 15:44:40 GMT

@HarryB

odd as when I tried before posting it said it wasn't available

Re: Using Chat for mobile problems

HarryB — Tue, 27 Jun 2017 16:37:45 GMT

The sound strange, assuming it's now giving you the options for mobile support chats?