topic Re: Rubbish service & non existent Customer Service. in Plusnet Feedback

Rubbish service & non existent Customer Service.

foxyhome — Thu, 22 Jun 2017 08:30:33 GMT

Just checked the procedure when my existing contract ends. Firstly cannot see any details of my agreed package. Informed that there is no notification when contract ends. It's up to the customer to manage there own account! This is unbelievable bad customer service, and if there was an award for apathy your company would win it outright!

Re: Rubbish service & non existent Customer Service.

Gel — Thu, 22 Jun 2017 11:12:06 GMT

You need to retain the e mails when you first set up your arrangements with PN;
annoying that you can't see in My Account tabs, as has been raised before.

Re: Rubbish service & non existent Customer Service.

Gandalf — Thu, 22 Jun 2017 12:44:43 GMT

Hi there,

I believe I've spoken to you over Twitter. Let us know if you have questions following our conversation.

Thanks,

Anoush