https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447122#M77312 <P>I migrated away to another provider due recent price rises, however, the refund plusnet processed did not seem accurate.</P> <P>Full payment taken on the 18th of every month (direct debit), my migration was on the 19th. Full payment £37 ish and refund was £20 ish, didn't seem right..... would anyone like to hazard a guess how many agents it took to resolve the issue? 4..yes 4 agents! 3 over the phone and 1 by support ticket (his response was hilarious...quote' no further action required').</P> <P>&nbsp;</P> <P>All resolved now, the last agent apparently has processed the correct amount... Another concern that came to light was the account was still active and another payment for £37 ish was about to be processed.</P> <P>&nbsp;</P> <P>I don't check my direct debit account/savings account with any regular frequency (my fault) as its always fixed amounts coming out so potentially could have been overcharged for months!&nbsp;</P> <P>This may have been a one off but, if you've migrated away best to check debits/refunds to make sure all is correct.</P> Thu, 08 Jun 2017 11:26:35 GMT north_londoner 2017-06-08T11:26:35Z https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447122#M77312 <P>I migrated away to another provider due recent price rises, however, the refund plusnet processed did not seem accurate.</P> <P>Full payment taken on the 18th of every month (direct debit), my migration was on the 19th. Full payment £37 ish and refund was £20 ish, didn't seem right..... would anyone like to hazard a guess how many agents it took to resolve the issue? 4..yes 4 agents! 3 over the phone and 1 by support ticket (his response was hilarious...quote' no further action required').</P> <P>&nbsp;</P> <P>All resolved now, the last agent apparently has processed the correct amount... Another concern that came to light was the account was still active and another payment for £37 ish was about to be processed.</P> <P>&nbsp;</P> <P>I don't check my direct debit account/savings account with any regular frequency (my fault) as its always fixed amounts coming out so potentially could have been overcharged for months!&nbsp;</P> <P>This may have been a one off but, if you've migrated away best to check debits/refunds to make sure all is correct.</P> Thu, 08 Jun 2017 11:26:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447122#M77312 north_londoner 2017-06-08T11:26:35Z https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447201#M77313 <P>Sorry for the problems you had but I've glad to hear it's sorted out now. If there's anything else we can help with please let us know.</P> Thu, 08 Jun 2017 13:40:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447201#M77313 Chris 2017-06-08T13:40:47Z https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447937#M77321 Plusnet could just get their billing systems in order Chris.<BR /><BR />You'd think it would be fairly high up on the agenda after getting fined by ofcom to even put a manual process in to prevent customers chasing for their money. Sat, 10 Jun 2017 21:22:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Refund-headache-after-migrating-away-to-another-provider-of/m-p/1447937#M77321 ScottStorey 2017-06-10T21:22:18Z