topic Re: Customer Options. in Plusnet Feedback

Customer Options.

salmo — Sat, 20 May 2017 23:19:54 GMT

Having had my email re the price rise I rang Customer Options on Friday around 9-00 in the morning as I intended to leave. I was expecting a long wait but the phone was answered immediately so well done.

I had an amicable discussion and a satisfactory outcome was achieved and I'm now staying with PN so a second well done.

Re: Customer Options.

Gandalf — Sun, 21 May 2017 07:52:34 GMT

Thanks for your great feedback, happy to hear your call to Customer Options went well. let us know if there's absolutely anything else we can help with.

Re: Customer Options.

salmo — Tue, 06 Jun 2017 11:58:24 GMT

It appears that I gave my congratulations too soon. I've just had my bill and none of the discounts have been applied. I have phoned up and hopefully it is sorted but I shall check my next bill carefully.

Re: Customer Options.

Gandalf — Tue, 06 Jun 2017 12:12:16 GMT

Sorry to hear that.

I think I've identified why your discounts weren't automatically applied, I've moved the ticket on your account to my team's personal pool to re-apply the discounts so this shouldn't happen next month.

Re: Customer Options.

salmo — Tue, 06 Jun 2017 12:28:12 GMT

Thanks Gandalf. Hopefully all will be well.

Re: Customer Options.

Gandalf — Tue, 06 Jun 2017 13:08:02 GMT

No problems, let us know if there's anything else we can assist with.