topic Re: New Fibre contract in Plusnet Feedback

New Fibre contract

gleneagles — Thu, 18 May 2017 10:54:45 GMT

Current deal is coming to an end late in June so reminder from PN offering me a new contract from that date.

The deal agreed is exactly the same as I am currently on except the price is higher by a few pounds but I accept that.

Now you have 14 days to change your mind but when does that 14 days start ? Is it 14 days from when that new contract starts or is it 14 days from when you agree to a new contract ?

No reason to think there should be any problems as it's a simple continuation of an existing service but if there was a problem or misunderstanding you would be out of time to cancel. ?

Re: New Fibre contract

TonyMC — Thu, 18 May 2017 11:00:05 GMT

Hi Gleneagles, just to confirm you would have 14 days from the date of the new contract to change your mind - Tony

Re: New Fibre contract

TonyMC — Thu, 18 May 2017 15:54:54 GMT

Hi Gleneagles, sorry about this slight update on previous message, you actually have 14 days from the day after the contract is agreed.

Re: New Fibre contract

Townman — Wed, 31 May 2017 18:35:00 GMT

A "slight" update - this is a fundamentally different statement - in the critically sensitivities area of contract law.

It's poor / flawed advice such as this which discredits the the kudos of Plusnet support. Please @TonyMC if you are not certain on something please ask another in the team BEFORE putting foot in mouth on the forums.