topic Contracting out BTOR work in Plusnet Feedback

Contracting out BTOR work

southerner — Fri, 12 May 2017 14:17:18 GMT

Please stop contracting out when the customer has paid for Openreach to come out. Your contractor's are, and always have been, incompetent, bone-idle bodge artists.

Re: Contracting out BTOR work

Anonymous — Fri, 12 May 2017 14:37:05 GMT

I think you'll find that it's Open Reach themselves that are doing the contracting and not Plusnet, I guess they (Open Reach) have a lot of work to do which in itself is worrying!

Re: Contracting out BTOR work

DaveyH — Fri, 12 May 2017 14:27:48 GMT

It's Openreach contracting out the work not Plusnet...

Re: Contracting out BTOR work

southerner — Fri, 12 May 2017 14:30:05 GMT

Is that so? Well, they're giving themselves a bad name using who they do.

Re: Contracting out BTOR work

Anonymous — Fri, 12 May 2017 14:38:09 GMT

In this context who are 'they'? I assume you're referring to Open Reach?

Re: Contracting out BTOR work

rongtw — Fri, 12 May 2017 15:24:37 GMT

i believe BT/OR use 3 outside contractors

Kelly Communications Kelly Communications
MJ Quinn MJ Quinn
Carillion Telent – Telent

Re: Contracting out BTOR work

southerner — Fri, 12 May 2017 15:27:58 GMT

Right. & the top of that list is what I seem to get.

Re: Contracting out BTOR work

Browni — Fri, 12 May 2017 15:30:28 GMT

I had the misfortune of having an MJ Quinn subby attempt to install a new line last year, the numpty couldn't even find the street cabinet to connect me to

Re: Contracting out BTOR work

chenks76 — Fri, 12 May 2017 16:44:04 GMT

to be fair to the contractor there, some of the actual OR guys struggle to find the cabinets too.
as the system they have for locating them gives them a pretty vague location. usually just the street and not specifically where on the street it is.

some of the cabs here are partially covered by hedges etc.

Re: Contracting out BTOR work

southerner — Fri, 12 May 2017 17:08:45 GMT

@Anonymous wrote:

In this context who are 'they'? I assume you're referring to Open Reach?

I guess it looks as though 'they' are 'BTOR' who if I remember rightly are not contactable by the public?

Re: Contracting out BTOR work

chenks76 — Fri, 12 May 2017 17:29:15 GMT

no, as you are not their customer.
you deal with your supplier.

it's the same as electricity, you don't contact the national grid if you have supply problems, you cannot your supplier.

Re: Contracting out BTOR work

alanf — Fri, 12 May 2017 18:03:57 GMT

National Grid only deals with the high voltage part of the network. Supplies to households are provided by District Network Operating Companies and one can contact them in the case for example of power cuts. One does not contact the company that one pays for electricity usage.

http://www2.nationalgrid.com/UK/Our-company/Electricity/Distribution-Network-Operator-Companies/

Re: Contracting out BTOR work

chenks76 — Fri, 12 May 2017 18:09:40 GMT

ok bad example, but the points stands.
we are not the customer of OR, so you would contact your supplier in any case.

Re: Contracting out BTOR work

Jonpe — Fri, 12 May 2017 18:59:26 GMT

Don't worry, they'll all be nationalised after the election!

Re: Contracting out BTOR work

Townman — Fri, 12 May 2017 22:31:21 GMT

Next you'll be suggesting it goes back to the GPO. If the election goes that badly, this country ain't going to be worth living in.

Re: Contracting out BTOR work

Jonpe — Sat, 13 May 2017 23:24:55 GMT

I remember moving about a year before the BT privatisation; it only took four months to get a phone installed!

Re: Contracting out BTOR work

jab1 — Sun, 14 May 2017 07:10:57 GMT

I remember trying to get a priority installation for my grandparents around that time @Jonpe , it took me 3 months of almost daily calls to achieve, even with medical services support.

Re: Contracting out BTOR work

southerner — Sun, 14 May 2017 09:35:50 GMT

Funny, I do remember many, many years ago on my last house move I'd ordered for a new line well in advance & when I got there BT hadn't even cabled the side of the street I was on and I think the whole process to actually get a line was about 3 months. Had to get a mobile for the 1st time and use that for a while. The Nokia on the left here I think. It was the new cool phone in those days on what was BT Cellnet with astronomical charges and no plans 😉

Re: Contracting out BTOR work

Jonpe — Sun, 14 May 2017 10:53:54 GMT

Yes, this was a new-build and BT blamed the builders for not allowing them on site to lay cables, and the builders claimed that BT didn't turn up on the dates that were made available to them. The result was that BT lost the income generated by 172 properties for three months. There was no mobile alternative in those days.