topic Re: Plusnet criminally incompetent! in Plusnet Feedback

Plusnet criminally incompetent!

Mars2050 — Fri, 05 May 2017 21:40:05 GMT

Plusnet are criminally incompetent and just can't get anything right. Also illegally doing things without the customers consent.

My final bill were all agreed and I were due a refund due to the cockups and lies told about my final bill. This were all agreed by a manager before I left and even put on the ticket.

I was told this would be refunded once they had taken out final payment by DD.

I checked at my bank yesterday to see that plusnet had taken out about 38 pounds. So called plusnet yesterday and ask about my £28 pound refund as agreed. Adviser said, as soon as it's clear, that I would be refunded back via DD.

Well log in today only to find major cockups and total mess your incompetent company has made of the account and payments.

First you illegally cancel my DD and removed my DD details without my consent. I know why to try and wiggle out of refunding me.

Then I find I have some credit note for 6. 60 that the adviser claims is something to do with a charge PN owe me. I was not aware of this. Then I see plusnet try to illegally set up new broadband service and want to charge me £22 for it. Several emails telling me, my DD had been cancelled and that my phone or something has been reactivated Unbelievable!

The adviser didn’t have a good grasp of what were going on so asked to speak with a manager. Were told not to worry about the broadband services and she would sort it. Sorry I do and will, as should not be any broadband or phone!

The manager could not tell me who illegally cancelled my DD and they it may have been automatic. Well you did not have consent from me to do that.

She agreed about the 28.27 but apparently because plus net screwed up and removed my DD details, they can’t pay me back this way but send a cheque which she would get out to me ASAP.

Well this is criminal of you to do this and am reporting plusnet to ofcom for this.

You screwed up by cancelling my DD and to try and avoid paying me back?

I were also told the 6.60 were paid before the DD got canceled but this is not true.

I called my bank this evening and they confirm, the plus net DD is still active and that you could of still paid me my refund this way. The bank confirms you took your payment of £38. They also confirmed that the 6 quid odd in my billing , has not been paid like I were told.

Sort yourself out you are one bad ISP that can’t get it’s own house in orders and glad I left you. You will be reported for fraud if I have to.

Rant over.

Re: Plusnet criminally incompetent!

chenks76 — Sat, 06 May 2017 08:55:40 GMT

i think you have gross misunderstanding of the word illegal.

somehow i knew you'd be back though.

Re: Plusnet criminally incompetent!

southerner — Sat, 06 May 2017 17:06:05 GMT

Sounds like a [-Censored-] up born out of a breakdown of communication and lack of training. Unfortunately it does happen from time to time. Hopefully the manager you are in contact with will put things right for you and look into why this has all happened to try to ensure it doesn't happen again.

I thought whenever they've owed me money they've just sent it by BACS so wasn't aware of the refunding to DD part. Still, I'm sure you'll get your money back even if it does come out as a cheque to you. Plusnet have never tried to ***** me over anyway.

Moderator's note by Adie (Dvorak) Avoidance of swear filter removed

Re: Plusnet criminally incompetent!

Mars2050 — Sat, 06 May 2017 12:12:27 GMT

Hi southerner.

I am afraid its far worse that that and they wont even admit at plusnet, their cockups and what they have done to me and my account. Plusnets billing and customer services is very bad and incompetent. This is one of the reasons I left as this were not the only issues I had .Plusnet don't give you straight answer and lies about these things.

You get passed from pillar to post, told different things by different agents and never get to the bottom of the issues or cockups by plusnet. Plusnet is a disgraceful isp I am afraid.

Don't forget plusnet got fined by ofcom for incorrectly billing customers who had left and looks like that has not changed.

Re: Plusnet criminally incompetent!

jelv — Sat, 06 May 2017 14:07:27 GMT

Given the alternative facts you posted in your other topic I do wonder if what you've posted in this is complete and accurate.

Re: Plusnet criminally incompetent!

Mars2050 — Sat, 06 May 2017 16:26:50 GMT

It's all complete and accurate thanks. More things have happened today and the bad services has continued. Plus net couldn't organise a you know what in brewery.

The fools at plus net deleted my emails today, that I were yet to save fully and that's after the manager I spoke with today who is sorting my refund out, said she had re-activated it. Now down to be recovered. Thanks plusnet you incompetent lot!

Jelv you really are getting long in the tooth posting here when you have a big fat link in you sig, saying why you left plus net. You really should not be defending plus net if you feel that way.

Plusnet sucks, get over it!

https://uk.trustpilot.com/review/www.plus.net

Re: Plusnet criminally incompetent!

chenks76 — Sat, 06 May 2017 16:43:27 GMT

@Mars2050 wrote:

Plusnet sucks, get over it!

one could tell you to do the same thing

Re: Plusnet criminally incompetent!

Mars2050 — Sat, 06 May 2017 16:54:23 GMT

Chenks76 You are not some smart professor you know!

Re: Plusnet criminally incompetent!

chenks76 — Sat, 06 May 2017 16:55:18 GMT

never claimed to be

Re: Plusnet criminally incompetent!

dvorak — Sat, 06 May 2017 17:07:53 GMT

Moderators Note.

That's enough, keep the insults out.

Re: Plusnet criminally incompetent!

Gel — Sat, 06 May 2017 17:30:48 GMT

To my knowledge only the a/c holder can cancel a direct debit authority; does PN still show on your

Bank a/c details as authorised DD initiator.?

There's no way PN could amend the authority.

Re: Plusnet criminally incompetent!

chenks76 — Sat, 06 May 2017 17:32:46 GMT

i assume that what they meant when they said "cancelled the DD" they actually meant cancelled on their system any future requests to be made.

or, of course, it's quite possible the OP is "massaging" the facts to suit their agenda.

Re: Plusnet criminally incompetent!

Browni — Sat, 06 May 2017 17:44:36 GMT

Mars2050 wrote:

First you illegally cancel my DD and removed my DD details without my consent.

Mars2050 wrote:
I called my bank this evening and they confirm, the plus net DD is still active

Re: Plusnet criminally incompetent!

southerner — Sun, 07 May 2017 08:54:10 GMT

@southerner wrote:

Sounds like a [-Censored-] up

Moderator's note by Adie (Dvorak) Avoidance of swear filter removed

Is that even a swear word though? http://dictionary.cambridge.org/dictionary/english/[-Censored-]-up The 1st word on it's own is but not with the 2nd one joined on.

Re: Plusnet criminally incompetent!

southerner — Sun, 07 May 2017 08:54:45 GMT

Lol, ok, I guess it is.

Re: Plusnet criminally incompetent!

Townman — Sun, 07 May 2017 09:33:57 GMT

The filters are quite aggressive - one is not able to use the commonly accepted contraction of Cockerel! So I guess we will have to refer to cockerel-ups!

Re: Plusnet criminally incompetent!

Jonpe — Sun, 07 May 2017 17:03:33 GMT

@Gel wrote:

To my knowledge only the a/c holder can cancel a direct debit authority; does PN still show on your

When I cancelled my Orange Anytime dial-up service, I asked my bank the next time I was in a branch to print out a list of my DDs, and the cashier pointed out that C next to the one to Orange meant that it had been cancelled. Since I hadn't cancelled it, it must have been done by Orange. This was some time ago so rules may have changed of course.

Re: Plusnet criminally incompetent!

Mav — Sun, 07 May 2017 17:15:08 GMT

As far as I know either party plus the bank can cancel a DD but only the customer or bank can cancel a SO.

Re: Plusnet criminally incompetent!

Mars2050 — Mon, 08 May 2017 01:04:35 GMT

Plusnet illegally removed my DD details from my account. This has been confirmed by a manager but they don't know why or who at the moment. It's being investigated.

My DD at the bank as said in op is still active. The point of leaving the DD details were so plus net could refund me back the same way I pay them but they screwed that all up once again!

I am due a call back Monday and from a manger dealing with this fiasco and they are going to try and pay me back another way. I don't want the hassle of a cheque. This is all down to plus net and talk about long winded ways of sorting things out.

If there are any competent staff left at plus net, they will see what has being going on and the total mess plus net have made of this and my account. Tickets says what were agreed to before me leaving but it were never followed.

Plusnet need some serious customer relations dept to sort these sort of things out.

Re: Plusnet criminally incompetent!

Mars2050 — Mon, 08 May 2017 00:32:29 GMT

Any proof I am? Then shut up to things you don't understand! Plusnet removed canceled my DD details there end. Even the manager who i spoke with knows that.

Moderator's note by Mike (Mav): Insult removed as per Forum rules.

Note from member: OK but I were attacked for no reason. Shame you don't follow up on the trolling part of the rules to the other members who troll me. Thank you.