https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428139#M76666 <P>The issue is being dealt with by our HLE team and is in hand with them.</P> Sat, 01 Apr 2017 16:19:15 GMT Chris 2017-04-01T16:19:15Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427624#M76652 <P>I'm sure (or at least hope!) there's more to this, but anyone from PN care to help?</P> <P><A href="http://www.thecomet.net/news/hitchin_pensioner_left_without_24_hour_lifeline_after_broadband_goes_down_1_4955078" target="_blank">http://www.thecomet.net/news/hitchin_pensioner_left_without_24_hour_lifeline_after_broadband_goes_down_1_4955078</A></P> <P>&nbsp;</P> Thu, 30 Mar 2017 14:37:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427624#M76652 pwatson 2017-03-30T14:37:39Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427680#M76653 <P>does not make good reading <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /></P> Thu, 30 Mar 2017 17:42:43 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427680#M76653 rongtw 2017-03-30T17:42:43Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427856#M76654 <P>Anyone of us could loose our phone for whatever reason during a time when you need an&nbsp;emergency service.</P> Fri, 31 Mar 2017 12:16:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427856#M76654 St3 2017-03-31T12:16:18Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427911#M76655 <P>We are not talking about a few hours or even days. The service has been unavailable from 18th March and was still not restored at 30th March. I doubt that anyone would find that acceptable. &nbsp;It is especially unacceptable&nbsp;when ones life could depend on it.</P> Fri, 31 Mar 2017 14:34:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1427911#M76655 alanf 2017-03-31T14:34:57Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428139#M76666 <P>The issue is being dealt with by our HLE team and is in hand with them.</P> Sat, 01 Apr 2017 16:19:15 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428139#M76666 Chris 2017-04-01T16:19:15Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428211#M76668 <P>HLE?</P> Sun, 02 Apr 2017 08:33:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428211#M76668 alanf 2017-04-02T08:33:35Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428321#M76669 <P>High Level Escalation Team which usually means that Openreach are dragging their heels - often due to needing permission to excavate or similar</P> Sun, 02 Apr 2017 09:19:36 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428321#M76669 Oldjim 2017-04-02T09:19:36Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428323#M76670 <P>Were the HLE team involved before or after it appeared in the press and the associated publicity?</P> Sun, 02 Apr 2017 09:22:08 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428323#M76670 jelv 2017-04-02T09:22:08Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428334#M76671 <P>It will make little difference that the press is involved.</P> <P>The problem with big companies (and councils) is they are basically run by accountants.</P> <P>So customer complaints fall on deaf ears. Only the plus or minus figures in spreadsheets matter.</P> Sun, 02 Apr 2017 09:55:09 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428334#M76671 billnotben 2017-04-02T09:55:09Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428556#M76672 there is also the issue that a home customer will unlikely be paying for a product that gives an SLA that is compatible with the lifeline product that is connected to the phoneline. Mon, 03 Apr 2017 10:45:45 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-in-the-press/m-p/1428556#M76672 chenks76 2017-04-03T10:45:45Z