topic Re: Communicating with PlusNet in Plusnet Feedback

Communicating with PlusNet

Bristolgrumpy — Fri, 24 Mar 2017 06:51:22 GMT

Communicating with PlusNet on sensible matters is very very difficult. I want to stop them sending personalised stuff that is at best irrelevant and at worst upsetting. Today I received yet another unwanted email about Mother's Day. I cannot find any way to simply turn this stuff off. And, of course, PlusNet does not accept emails from us customers. If, PlusNet, you manage to profile your customers' preferences, stick to them. If you have not profiled us, then get on with doing what you do very well (broadband, etc, services), and let us get on with our lives. And start accepting emails from customers. And if anyone who reads this post knows how to get simple messages through to the bosses at PlusNet without having to go through a clumsy process, please encourage them to tell all of us users how to use that method.

Re: Communicating with PlusNet

Mav — Fri, 24 Mar 2017 07:11:26 GMT

You can change your contact preferences here. (Log in required)

Re: Communicating with PlusNet

jelv — Fri, 24 Mar 2017 09:26:04 GMT

There really ought to be a link to that page in the footer of every email (except billing notifications and relating to questions/tickets).

Re: Communicating with PlusNet

rongtw — Fri, 24 Mar 2017 10:04:29 GMT

@jelv that's a bit too sensible .

Re: Communicating with PlusNet

Anoush — Fri, 24 Mar 2017 12:09:03 GMT

Hi there @Bristolgrumpy I am sorry to hear you aren't interested in getting marketing emails from us. As already mentioned you can change your marketing preferences by following the link above.

You'll be able to choose how you would like to hear from us, whether it be by post, email, text message or phone.

Re: Communicating with PlusNet

Jonpe — Fri, 24 Mar 2017 14:21:21 GMT

So why does 0114 307 3836 call me claiming to be calling on behalf of PN when my preferences are, and always have been, set to email only?

Re: Communicating with PlusNet

jelv — Fri, 24 Mar 2017 15:54:11 GMT

Contacting you by phone when you have told them you do not want to be contacted by that method? This is the link you need: https://ico.org.uk/concerns/marketing/spam-texts-and-nuisance-calls/

Re: Communicating with PlusNet

Anoush — Mon, 27 Mar 2017 07:52:38 GMT

@Jonpe wrote:

So why does 0114 307 3836 call me claiming to be calling on behalf of PN when my preferences are, and always have been, set to email only?

I am sorry to hear of this. I have now notified our Marketing team of your preferences.

Re: Communicating with PlusNet

rongtw — Mon, 27 Mar 2017 10:46:47 GMT

@Anoush sorry but i have to ask ,

how come the marketing team cant see his preferences ?? already