topic Re: Leaving PlusNet after 3 years in Plusnet Feedback

Leaving PlusNet after 3 years

Markagm — Wed, 22 Mar 2017 10:05:43 GMT

I've never had problems with service with them until about 6 months ago. Then the speed was getting worse and disconnections were common, to point it was quicker to use 4G on phone than broadband. Calling up resulted in anything from 30 - 55 min waits to speak to someone. Firstly I was told the issues were due to the modem they provide and to buy a new one to see if it helps. Second problem was a fault on line which took 6 working days to get fixed. So I decided to call to leave, as I'm now out of contract and deals elsewhere will save me £15pm. Spoke to someone to get my Migration Access Code and was told they aren't needed anymore and you just sign up with a new provider and they will do the job. Was offered no deal to stay, basically my monthly contract price was actually going to go up by £5. So even though, the service has been relatively good for the 3 years I'm now off,as no point staying for more.

Re: Leaving PlusNet after 3 years

chenks76 — Wed, 22 Mar 2017 12:21:23 GMT

it's correct that you don't need anything, you just do it via your new provider.
also, were you wanting a new deal or were you just wantint to cancel? if you were wanting just to cancel then why even mention that you got no offer a new deal?

Re: Leaving PlusNet after 3 years

Markagm — Wed, 22 Mar 2017 13:17:51 GMT

I would have been open to staying if the price was right, however the advisor I spoke to said they don't do retention deals. So instead of paying £5pm more than what was paying by staying, I can now switch and save £15pm.

Re: Leaving PlusNet after 3 years

chenks76 — Wed, 22 Mar 2017 14:52:25 GMT

maybe they just weren't interested in retaining you.
maybe your account was already on the brink of not being profittable, so easier to let you go than turn your account into loss making.

Re: Leaving PlusNet after 3 years

Markagm — Wed, 22 Mar 2017 15:33:21 GMT

Either way it's their loss and my gain. They'll lose £630 for loss of my contract and I'll save £430 by switching elsewhere.

Re: Leaving PlusNet after 3 years

chenks76 — Wed, 22 Mar 2017 15:40:06 GMT

you'd be an idiot to stay then.
and you leaving is all other plusnet cusomters gain, as it's one less person on the network.
win for everyone!

Re: Leaving PlusNet after 3 years

qed — Sat, 25 Mar 2017 09:37:01 GMT

more fool you if you think people like us leaving Plusnet is a gain for the rest of you.

Re: Leaving PlusNet after 3 years

chenks76 — Sat, 25 Mar 2017 10:08:06 GMT

as i said, the less people on an already congested network the better.
and who exactly are "people like us" ?

Re: Leaving PlusNet after 3 years

qed — Sat, 25 Mar 2017 10:47:18 GMT

People who aint shills

Re: Leaving PlusNet after 3 years

chenks76 — Sat, 25 Mar 2017 10:50:20 GMT

it shows you've only been here for 2 hours if you've come to that conclusion.

Re: Leaving PlusNet after 3 years

qed — Sat, 25 Mar 2017 10:54:41 GMT

It's so obvious that even a blind man could see it.

Re: Leaving PlusNet after 3 years

loades — Sat, 25 Mar 2017 13:23:43 GMT

I've been here for days, not hours! However, I doubt my conclusion that chenks76 thinks he's always right and everyone else is wrong would change if I'd been here here for months or years. Confrontational would be the best single word to describe him/her. As a PN customer I don't think he does the company any favours, as opposed to the PN staffer Annoush who is the politest and most helpful person I've seen here.

Re: Leaving PlusNet after 3 years

chenks76 — Sat, 25 Mar 2017 17:37:33 GMT

Well I can't be a both a shill and not doing the company favours.

So which one is it.
Although suspect @qed doesn't really understand what a shill is.
Why would a shill be happy with people leaving....duh.
A still would be talking up the company at all times, which clearly i don't do.

I never understand the point of these "I'm leaving" posts. If you're going then just go. You don't need to fanfare it. And what are the expectation of such threads? Are you wanting everyone to beg you to stay?

Just go if you're going.

Re: Leaving PlusNet after 3 years

loades — Sat, 25 Mar 2017 18:02:54 GMT

" If you're going then just go. You don't need to fanfare it. And what are the expectation of such threads? Are you wanting everyone to beg you to stay?"

What's the point of a feedback forum if it's not to feedback the bad as well as the good? If it's bad and people are saying why they're leaving you'd prefer that not to be said? Referring to my own post in which I mentioned I was leaving you argued with every word I wrote, yet Annoush was extremely polite, checked on what I'd written and confirmed things. That's the type of response which brings people back if later they discover the grass is not greener on the other side. However, your confrontational/argumentative/sarcastic responses do the complete reverse. You're not a staffer (I believe?) so can say whatever you like. I hope everyone realises this and makes their judgement of PN on what the staffers say, not enthusiastic amateurs.

Re: Leaving PlusNet after 3 years

chenks76 — Sat, 25 Mar 2017 18:36:54 GMT

there was no argument from me, i agreed that it was the best for you to go elsewhere as the price difference was large.

i confirmed to you that a MAC code was not required.
and i questioned why you appeared to be miffed that you got no offer of a deal to stay.
that's not an argument.

Re: Leaving PlusNet after 3 years

newagetraveller — Sun, 26 Mar 2017 09:29:45 GMT

"I never understand the point of these "I'm leaving" posts. If you're going then just go."

Ah, pot and kettle spring to mind here. Weren't you doing exactly that not long ago if an issue you were having wasn't fixed?

And I totally agree, your posts are, without exception, confrontational and always critical of other posters.

Re: Leaving PlusNet after 3 years

Jonpe — Sun, 26 Mar 2017 15:59:14 GMT

jelv's post https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Plusnet/thread-id/74608/page/1 has attracted 5179 views, 116 replies, and 62 thanks in almost exactly four months, indicating that it was found interesting and useful by a quite a few people.

Re: Leaving PlusNet after 3 years

qed — Thu, 13 Apr 2017 07:19:58 GMT

@chenks76: it's becoming quite obvious you flunked GCSE English didnt you?

"A shill is a person who publicly helps or gives credibility to a person or organization without disclosing that they have a close relationship with the person or organization."

Sorry that I couldn't find a definition which only contains single syllables which is clearly all you can comprehend.

As for me today is a glorious day. Virgin are on the way to install my 200mb line and so after 18 years of ADSL use I get to see what Fibre to HOME is like. Have fun with your FTTC line instead chenks.

Re: Leaving PlusNet after 3 years

chenks76 — Thu, 13 Apr 2017 07:26:46 GMT

if you know what a shill is then you wouldn't be calling me one.
you only have to do a brief search to see me being very critical of plusnet.
i also have no relationship (close or otherwise) with plusnet other than paying them monthyl for internet access.

good luck with Virgin, we will wait to see if you actually get anywhere near 200Mbps, Virgin is still an "up to" product, but i'm sure you know that already. also, Virgin is NOT fibre to the home, it's fibre to the cabinet just like BT (always has been). the link from the cabinet to your home is co-ax, not fibre.

Re: Leaving PlusNet after 3 years

chenks76 — Thu, 13 Apr 2017 07:29:38 GMT

@newagetraveller wrote:

"I never understand the point of these "I'm leaving" posts. If you're going then just go."

Ah, pot and kettle spring to mind here. Weren't you doing exactly that not long ago if an issue you were having wasn't fixed?

And I totally agree, your posts are, without exception, confrontational and always critical of other posters.

no, i wasn't doing the same thing.
i was using leverage that if issues weren't sorted then i would be off, they were replies to plusnet staff who were ignoring issues that many people were reporting.

at no point did i make a post saying goodbye and expecting everyone to feel sad and beg me to stay.
as i said, if you're going then just go.

and if my posts arte confrontational and critical then it's job done.
i wouldn't want to be accused of being a shill!