topic Re: Do not use plusnet in Plusnet Feedback

Do not use plusnet

cymon — Tue, 07 Mar 2017 18:47:12 GMT

Just advising do not use Plusnet I cancelled my order but they still took over my line had to chase for a router once I realised they were acually supplying me and now won't refund me my termination fees email sent to ofcom and watchdog totally disgusted with there customer service

Moderator's note by Mike (Mav): Alteration of Plusnet name edited as per Forum rules.

Re: Do not use plusnet

MKSlinky — Tue, 07 Mar 2017 19:57:48 GMT

Good luck with that.., you're better off taking out a 'Small Claims' through your local County Court. It costs about £75 last time I used it but it's refundable if you win your case. Big companies don't usually bother showing up when summoned to attend.

Re: Do not use plusnet

jelv — Tue, 07 Mar 2017 23:58:54 GMT

By your saying you had to chase for the router I take it that you actually used the service. If that is the case your chances of getting all your money back are very significantly worse than they would have been if you had never used the service!

Re: Do not use plusnet

cymon — Wed, 08 Mar 2017 10:06:21 GMT

I decided to stay with them as it was that get my line removed or takes another 2 weeks for someone else to take me over they had said they would cover my termination fees since its there error but there now saying they cant refund me

Re: Do not use plusnet

chenks76 — Wed, 08 Mar 2017 11:06:16 GMT

so you weren't that disgusted then it seems.

Re: Do not use plusnet

Chris — Wed, 08 Mar 2017 17:28:50 GMT

Sorry that you're unhappy with the decision not to refund you until we've received a copy of the statement showing the fees have been paid, unfortunately for a refund of this amount we would ask for that before issuing a refund.

Re: Do not use plusnet

cymon — Wed, 08 Mar 2017 17:42:09 GMT

I thoug i would give them a change since I needed broadband to keep working and couldn't wait another 2 weeks I'm disgusted at the service I've received since I was never told I would have to use my own money to pay for there error £200 is a lot of money as u have said I can't afford to pay that then wait however long for u to send a cheque then cash it I have been offered to give u the no so u pay them personally yourself

Re: Do not use plusnet

JonoH — Mon, 13 Mar 2017 14:47:50 GMT

Hi @cymon

I understand your frustration, however I'm sure you can understand that in order to pay a sum of money that large we have to have evidence that the bill was paid. I've spoken to our relevant departments and they're ready to go as soon as proof of payment has been received.