topic Re: PN Customer Service - not that good is it? in Plusnet Feedback

PN Customer Service - not that good is it?

Swingle — Thu, 09 Mar 2017 22:44:04 GMT

I've been trying to get PN to answer some questions about my Broadband speeds. Firstly they agree there is a fault and despite the promise it will be sorted within 3 - 5 days, after 7 days I hear nothing. I repeat my concerns and yet again PN agree a fault and yet again, say it will be looked at within 72 hours but nothing actually happens. Despite my replying to the open ticket I still get nothing from PN. Nothing at all, ignored totally. How much longer can I let this run on, maybe I should stop my subscription, will that get some sort of reaction, any reaction would be better than being ignored. Ticket number; 145361868.

Re: PN Customer Service - not that good is it?

chenks76 — Fri, 10 Mar 2017 16:05:45 GMT

stopping your payments will get a reaction, a letter from a debt collector.
so that would be foolish.

Re: PN Customer Service - not that good is it?

Anoush — Sat, 11 Mar 2017 15:47:20 GMT

Hi there @Swingle

I am really sorry to hear of the delay in getting your ticket picked up. Having looked into this I believe you've spoken to one of my colleagues last night? If there's anything further I can help with please just let me know.

Re: PN Customer Service - not that good is it?

newagetraveller — Sun, 12 Mar 2017 10:02:54 GMT

"stopping your payments will get a reaction, a letter from a debt collector.
so that would be foolish. "

Who would be toothless if they were only acting on behalf of PN. Debt collectors toilet paper may be ignored if that is the case. If they kept pursuing you then that would be harrasment for which they could be taken to court. It would be PN who had to go to court, if it came to that. And a CCJ can only be issued if the court finds for PN and the debt isn't paid.

Swingle, keep a copy of your communications with PN, who have admitted there's a fault and would appear to have not dealt with it in a timely and/successful manner.

If the debt collector has actually purchased the debt, doubtful, then that would be different.

So not so "foolish" as you so eloquently wrote!

Re: PN Customer Service - not that good is it?

southerner — Sun, 12 Mar 2017 10:28:23 GMT

The only danger would be if an entry to your credit file was made about the situation. That could negatively affect you're chances of getting new credit for many years. 6 years if I remember rightly.