topic Re: Firefox 52 seems to have broken your website in Plusnet Feedback

Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 16:20:07 GMT

https://www.plus.net/help/broadband/

Non of the links on this page work

Re: Firefox 52 seems to have broken your website

jaread83 — Wed, 08 Mar 2017 16:25:28 GMT

Works fine for me.

Did you try performing a hard refresh? You might have a cached version of the site and some changes were released very recently.

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 16:31:49 GMT

Marked as fixed but it isn't as it goes to the screen you show then goes back to the one I showed

Note I am on the 32bit version

Re: Firefox 52 seems to have broken your website

jaread83 — Wed, 08 Mar 2017 16:30:53 GMT

It did the 'sticking' thing earlier for me too until I did a hard refresh.

I will have to raise it with my team about having some cache busting stuff applied whenever new changes go out. We got the CSS to work in this way but I think that maybe the javascript will need the same kind of treatment.

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 16:34:21 GMT

it isn't that a hard refresh takes you to your pic but then reverts immediately to mine

Re: Firefox 52 seems to have broken your website

jaread83 — Wed, 08 Mar 2017 16:36:40 GMT

It works for me but under some certain circumstances it takes a bit longer to load. It eventually works though from what I can see.

I have raised this internally to be looked at asap. Chrome doesn't have this issue as far as I can tell but I will have this tested and get to the root cause of this.

Thanks for letting us know about this so that I could raise this internally.

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 16:47:40 GMT

yes it appears that this code is borked

 <div class="question__expander js-expander">
            <h3 class="question__expander-title js-expander__trigger" role="tab"

Re: Firefox 52 seems to have broken your website

jaread83 — Wed, 08 Mar 2017 16:55:20 GMT

Did you try clearing your browser cache or trying it in a private browser session on FF? Do you have any console logs from the FF web developer tools?

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 17:05:10 GMT

browser cache is cleared when I close Firefox and inspector doesn't show up anything to my untutored eye

private browsing is the same

Re: Firefox 52 seems to have broken your website

BrightonRock — Wed, 08 Mar 2017 17:17:35 GMT

@Oldjim

The page seems to be working for me using Firefox 52 (32 bits). Could this be a FF extension issue?

Re: Firefox 52 seems to have broken your website

30FTTC06 — Wed, 08 Mar 2017 17:28:00 GMT

All the links work here on 52

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 17:29:37 GMT

Seems OK in Safe Mode but one thing is odd - it is loading from Localhost - could it be because I have XAMPP installed

Re: Firefox 52 seems to have broken your website

BrightonRock — Wed, 08 Mar 2017 17:34:23 GMT

@Oldjim wrote:

Seems OK in Safe Mode but one thing is odd - it is loading from Localhost - could it be because I have XAMPP installed

For what it is worth, I don't have XAMPP installed and, as I said earlier, the page works here.

Re: Firefox 52 seems to have broken your website

30FTTC06 — Wed, 08 Mar 2017 17:35:00 GMT

Very slow here

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 17:36:28 GMT

correction - still broke in safemode

Re: Firefox 52 seems to have broken your website

BrightonRock — Wed, 08 Mar 2017 17:39:08 GMT

Try a clean profile?

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 17:53:18 GMT

~~@30FTTC06 which monitoring program is that as I have forgotten~~

checking with mine I can't see any difference unless the localhost link is going to the wrong place

Re: Firefox 52 seems to have broken your website

30FTTC06 — Wed, 08 Mar 2017 17:47:01 GMT

ctrl+shift+q

Re: Firefox 52 seems to have broken your website

ejs — Wed, 08 Mar 2017 17:59:47 GMT

Of course the localhost link is going to the wrong place, since you're not running the web server on your own computer.

It won't necessarily be the reason the website is broken in Firefox 52 though. It could have been broken like that for ages, and no-one noticed.

Re: Firefox 52 seems to have broken your website

Oldjim — Wed, 08 Mar 2017 18:04:57 GMT

uninstalled xampp and it still doesn't work