topic Re: FEEDBACK NEEDED - Homepage in Plusnet Feedback

FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 10:54:48 GMT

Morning guys!

We're starting to think about refreshing our www.plus.net homepage considering it's not had any TLC for a good few years.

Before we do that, I'm really keen to get a view from you guys about what you want from a homepage - do you use it as existing customers? What sort of information would you find useful on there as a customer? What examples of companies you use that you think have a good home page could you share?

It'll really help us feed in to the initial conversations.

Cheers!

Liam

Re: FEEDBACK NEEDED - Homepage

Oldjim — Tue, 28 Feb 2017 10:51:31 GMT

Which home page as I assumed it was referring to this one https://www.plus.net/

Re: FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 10:53:39 GMT

I'm referring more to the actual plus.net homepage but always happy to hear feedback on here, too!

Re: FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 10:54:17 GMT

Beat me to it Jim! Sorry, I'll edit to make it clear.

Re: FEEDBACK NEEDED - Homepage

maranello — Tue, 28 Feb 2017 11:20:19 GMT

FWIW I would suggest that there are higher priority issues than tidying up the member centre home page. A bit like re-arranging deckchairs on the Titanic.

However, as a more constructive response could I ask for the Plusnet Line Speed page link to be restored.

Re: FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 11:49:10 GMT

Thanks @maranello - there's lots going on but we're just looking into whether this is something that can be done & whether it's of value.

To be clear, I'm referring to the actual www.plus.net homepage rather than Member Centre, though (that DEFINITELY needs some work!)

Re: FEEDBACK NEEDED - Homepage

Pete11 — Tue, 28 Feb 2017 11:59:52 GMT

It all looks fine to me. It's simple to navigate, easy to understand and functional. Why fix it if it,s not broken? Yes I am fairly new here but had no problem with navigating the home page when looking for options. I'm happy with it as it is, just my opinion.

Re: FEEDBACK NEEDED - Homepage

maranello — Tue, 28 Feb 2017 12:06:31 GMT

@PlusnetLiam

Thanks, I appreciate the clarification. However, I'm now even more disappointed that this is seen to be more of a priority than improving the facilities, reliability of service and access to customer support for existing customers.

But since the homepage is there to be seen by potential new customers, I see little of value as an existing customer.

Re: FEEDBACK NEEDED - Homepage

rongtw — Tue, 28 Feb 2017 12:07:15 GMT

TOO much Pinkness colour needs to be changed .

PN need a new corporate colour

Re: FEEDBACK NEEDED - Homepage

Strat — Tue, 28 Feb 2017 12:15:33 GMT

Looks fine to me and seems to work well enough although I rarely visit.

I can't see the corporate colour changing any time soon as it's quite an expensive project.

Re: FEEDBACK NEEDED - Homepage

jelv — Tue, 28 Feb 2017 12:22:54 GMT

Yet again a demonstration that a high priority is gaining new customers as when keeping existing customers happy doesn't seem to get the same focus!

Re: FEEDBACK NEEDED - Homepage

Anonymous — Tue, 28 Feb 2017 13:46:12 GMT

It really doesn’t need much doing to it to be honest, but for what their worth here are my observations.

Chances are most of your customers will read from left to right so can I suggest that the BB Availability checker goes on the right and the view BB packages on the left. i.e. swap their positions.

Also I may be wrong, but I thought marketing stuff were now all opt-in, if this is the case then the check box below the B checker need its default changing. There is one other thing and that’s the Plusnet logo, it would be much nicer if it were moved up the screen so that the bottom of the “We’ll do you proud” was inline with the bottom of the options on its right. Yes, I know, white ’buttons’ meant to line up but you did ask.

Edit:- Corrected reading order!

Re: FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 13:11:49 GMT

Hi @jelv - not at all, we're looking at whether us refreshing it will have any impact to existing customers, hence me asking!

Re: FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 13:13:12 GMT

To be clear @maranello I can assure you this isn't a massive priority for us, just something we've discussed internally & I wanted to speak to you guys to see what you'd want from a homepage. Obviously it's a big part of what we do considering the volume of traffic we get so it is important but not in comparison to fixing & improving some of the things you mention.

Re: FEEDBACK NEEDED - Homepage

PlusnetLiam — Tue, 28 Feb 2017 13:13:52 GMT

Thanks @Anonymous - I'll pass that on.

Re: FEEDBACK NEEDED - Homepage

PeeGee — Tue, 28 Feb 2017 13:18:23 GMT

@Anonymous wrote:

It really doesn’t need much doing to it to be honest, but for what their worth here are my observations.

Chances are most of your customers will read from right to left so can I suggest that the BB Availability checker goes on the right and the view BB packages on the left. i.e. swap their positions.

I don't see much point in changing the layout (especially as the BB Availability checker view BB packages are as Mook suggests), though I find slide-show graphics irritating in the extreme and feel similarly about random (usually irrelevant) graphics. What is definitely not needed is MPA* tiling (including over-size "buttons"); it is just a space waster for non-touch screen systems.

Phil

* Mobile Phone Addict

Re: FEEDBACK NEEDED - Homepage

maranello — Tue, 28 Feb 2017 14:29:11 GMT

@PlusnetLiam

Unfortunately this thread highlights the complete difference in attitude when it comes to improvements for existing customers compared to new customers. Despite numerous posts supporting the re-instatement of the Line Speed/Profile checker in this thread, the response to the request from existing customers was dismissed on the basis that the facility was no longer useful. The facility is still available, just harder to find. The effort/resource to put the link back surely cannot be significant. Yet Plusnet seem unwilling to make such a minor change whereas changes to attract new customers get higher priority.

Re: FEEDBACK NEEDED - Homepage

rongtw — Tue, 28 Feb 2017 14:09:31 GMT

Most new customers come to PN because of the free BB or cash back offers !!

Otherwise they would have no reason to look at PN home page

Re: FEEDBACK NEEDED - Homepage

jelv — Tue, 28 Feb 2017 15:05:00 GMT

OK - here's some honest feedback:

Give equal prominence to the upload speed on Plusnet Fibre as you do to the download speed.

Re: FEEDBACK NEEDED - Homepage

grahamt — Tue, 28 Feb 2017 15:33:58 GMT

Seconded, for what it's worth. Upload speed needs to be made clear upfront, not halfway through the signup process. But I suspect that's a marketing decision, not a web design issue.

Also, it's amusing that the first link in the 'Existing Users' section (which isn't very large, is it?) is to 'Your monthly broadband usage'. If you've been following the debates in the fibre forum you'll know that many people haven't been able to see their usage for months because, bizarrely, measuring (or is it just displaying?) usage results in packet loss for users on the new network. This doesn't seem to be an urgent problem, as there has been no feedback on it for ages.

Overall, I agree with the people who have made the point that looking at the Plusnet home page only serves to remind existing users that they're not getting the deals offered to people switching from elsewhere. Somehow I can't see that changing. You'd be better off going to an external and asking people who are not currently Plusnet customers what they think of the website.