topic Cold Call from Plusnet Genuine??? in Plusnet Feedback

Cold Call from Plusnet Genuine???

janeriley — Mon, 13 Feb 2017 20:49:39 GMT

Just now i got a cold call on my landline...asking if i was happy...it took me 5 mins to understand that much,because of her terrible (sounded chinese) accent. I had to tell her that there was no point talking anymore cos i really couldnt understand her accent,i said this politely and also pointed out that i switched to plusnet because im hard of hearing and plusnet have callers who speak clearly!!! She slammed the phone down on me!!! I was shocked...are plusnet employing arrogant foriegn speakers...or was this a phone scam????

Moderator's note by Dick (Strat) All caps removed as per Forum rules

Re: COLD CALL FROM PLUSNET GENUINE???

BrightonRock — Mon, 13 Feb 2017 15:53:31 GMT

Do you have the number that the call came from?

Re: COLD CALL FROM PLUSNET GENUINE???

janeriley — Mon, 13 Feb 2017 16:22:16 GMT

yes...the number is 01143073836

Re: COLD CALL FROM PLUSNET GENUINE???

janeriley — Mon, 13 Feb 2017 16:24:27 GMT

yes.....the number is01143073836

Re: COLD CALL FROM PLUSNET GENUINE???

jaread83 — Mon, 13 Feb 2017 16:28:48 GMT

Judging from this link, this looks like it was a genuine call from plusnet?

http://who-called.co.uk/Number/01143073836

Re: COLD CALL FROM PLUSNET GENUINE???

Browni — Mon, 13 Feb 2017 16:35:05 GMT

I had a cold call from that number in September last year and it was Plusnet asking if I was happy with the service.

I ended up signing a new 2 year contract!

Re: COLD CALL FROM PLUSNET GENUINE???

Anoush — Mon, 13 Feb 2017 16:50:03 GMT

Hi there,

I've looked into your account and it appears to be from our outbound sales team. We call our customers from time to time to make sure they're happy with their service.

I'm really sorry to hear of your experience. I've arranged for this to be investigated and feed back passed to the agent.

All our team are UK based and we try to ensure we provide the best possible customer service.

Once again, apologies this wasn't the case for you on this occasion, this will be dealt with internally.

Re: COLD CALL FROM PLUSNET GENUINE???

Anon — Tue, 14 Feb 2017 22:50:56 GMT

How can we ensure that we are not spammed by these unwanted calls?

Re: COLD CALL FROM PLUSNET GENUINE???

Anoush — Wed, 15 Feb 2017 08:45:12 GMT

If you go here you should be able to opt out of marketing calls.

Re: COLD CALL FROM PLUSNET GENUINE???

Anon — Wed, 15 Feb 2017 10:31:14 GMT

Signed out. Took weeks to get y our company to admit it was you cold calling. Asking for peoples' security information is really out of order on cold calls. You really do not have any concern for customers at all, not a single jot.

Re: COLD CALL FROM PLUSNET GENUINE???

janeriley — Wed, 15 Feb 2017 18:04:35 GMT

You were bang on!! Had to call back because of internet probs...ended up shackled to a 2 year contract because i needed a new router!! Routers cost £45 inc postage...but on contract it comes free...ish!!! Still...im fairly happy!!!

Re: COLD CALL FROM PLUSNET GENUINE???

janeriley — Wed, 15 Feb 2017 18:43:46 GMT

Thank You for your prompt apologies.....its a pain when you are profoundly deaf and get by mostly by lipreading,but for some reason i'm lucky enough to understand clear uk accents on the phone...which is why i find plusnet so helpful,so it was a shock to be called by someone with foreign accent...and to have the phone slammed down me,maybe the caller felt defensive...has issues to do with race...god knows,hope she understands it was purely based on my hearing disability...nothing else!!

Re: COLD CALL FROM PLUSNET GENUINE???

janeriley — Wed, 15 Feb 2017 18:49:32 GMT

Thank You for that...fixed now! No more confusing calls!

Re: COLD CALL FROM PLUSNET GENUINE???

janeriley — Wed, 15 Feb 2017 18:54:16 GMT

Thanks to you...we were shown the opt out option for cold calls....yippee!!!