topic Re: Alternative contact option in Plusnet Feedback

Alternative contact option

RogerW10 — Wed, 08 Feb 2017 18:20:27 GMT

I would appreciate an alternative to telephone support, I work long hours cannot find time in my working day to call for 'a chat'. Email from saying direct debit not paid. Went to bank 31st Jan, said that you would re-present DD for payment, you keep emailing payment not received. Have been with Plusnet for several years, beginning to wonder if wise renewing for yet another 12 months.

Re: Alternative contact option

Oldjim — Wed, 08 Feb 2017 18:28:05 GMT

have you tried at weekends as I hope you don't work 7 days a wweek

Re: Alternative contact option

Anon — Wed, 08 Feb 2017 22:44:41 GMT

@RogerW10 wrote:

I would appreciate an alternative to telephone support, I work long hours cannot find time in my working day to call for 'a chat'. Email from saying direct debit not paid. Went to bank 31st Jan, said that you would re-present DD for payment, you keep emailing payment not received. Have been with Plusnet for several years, beginning to wonder if wise renewing for yet another 12 months.

It's either the dreadful loud repetitive music or the online chat. Sorry if that don't fit your lifestyle they are out of office.

Re: Alternative contact option

Anoush — Thu, 09 Feb 2017 13:31:46 GMT

I've looked into your account @RogerW10 and I can see you should be able to pay your bill online by card at www.plus.net/pay without having to call us.

Re: Alternative contact option

jelv — Thu, 09 Feb 2017 13:58:32 GMT

Will you be refunding him the extra fee for paying by card?

Re: Alternative contact option

Anoush — Thu, 09 Feb 2017 16:28:26 GMT

One off card payments do not incur the non direct debit processing fee.

Re: Alternative contact option

RogerW10 — Thu, 09 Feb 2017 19:57:45 GMT

Why can't Plusnet re-present direct debt like other companies do, it would save all this hassle. Now I've been notified of re-stricted service. Having been a customer for several years am beginning to regret signing up for an additional 12 months.

Re: Alternative contact option

Anoush — Thu, 09 Feb 2017 20:58:06 GMT

The system will not automatically resubmit a direct debit once it fails. You can resubmit the direct debit instruction online yourself at www.plus.net/pay

I wouldn't recommend this though, because it can take 5-7 working days to clear and for us to receive the money, during which time we would not remove failed billing restrictions if any are applied.

You can pay safely and securely by card at www.plus.net/pay

I hope this helps clarify things.

Re: Alternative contact option

Anon — Thu, 09 Feb 2017 23:01:49 GMT

I am still waiting for a DD to clear after I returned one to you when you got it badly wrong and cannot change a DD once notified. I did it that way because, as I said on my ticket, I just don't trust Pnet with my CC information. Not with that billing system, not likely.

Re: Alternative contact option

RogerW10 — Fri, 12 Oct 2018 08:08:22 GMT

I work in an Emergency Department, so yes, do work weekends

Re: Alternative contact option

HarryB — Fri, 12 Oct 2018 13:43:29 GMT

Hi @RogerW10, it looks like the previous post on this thread was quite some time ago (February 2017). Is this post in the right place or is there anything else we can help with?