topic Re: Well... in Plusnet Feedback

Well...

pvmb — Fri, 03 Feb 2017 22:08:58 GMT

http://www.ispreview.co.uk/index.php/2017/02/uswitch-name-uk-best-mobile-broadband-providers-2017-awards.html

Golly!

Re: Well...

Anon — Sat, 04 Feb 2017 00:28:25 GMT

They obviously don't use Pnet or read these boards.

Re: Well...

MKSlinky — Sat, 04 Feb 2017 04:03:17 GMT

@Anon

Perhaps so but then these problems of late haven't always existed. Those awards are for overall service for the time period shown. I've been more than happy with PN since I joined 2 years ago, it's only recently that people are getting upset and that includes me.

Re: Well...

rongtw — Sat, 04 Feb 2017 08:51:01 GMT

As usual the winners appear to have been selected via a combination of methods, including respondents from a UK consumer survey of 5,620 adults (collected between 15th to 22nd December 2016),

So it wasnt a Big survey !!!! so out of 5620 customers what percentage are PN customers ?

On Isp preview their list of ISP = thanks mook 6 pages of ISP roughly 12 per page so approx total of 72 ISP,s .

so if you divide the total number of 5620 customers by number of isp that is equal to 78 per ISP

so 78 PN customers Voted ?? dont say a lot

Re: Well...

Anonymous — Sat, 04 Feb 2017 08:21:44 GMT

@rongtw wrote:
On Isp preview their list of ISP = 12 pages of ISP roughly 12 per page so approx total of 72 ISP,s

@rongtw - 12 * 12 is 144. So I assume you meant one of these values to be a 6?

Re: Well...

rongtw — Sat, 04 Feb 2017 08:50:04 GMT

@Anonymous yes was a Typo there are 6 pages of ISP,s

Re: Well...

Anonymous — Sat, 04 Feb 2017 09:00:11 GMT

Well as Benjamin Disraeli is reputed to have said:

"There are three kinds of lies: lies, damned lies, and statistics."

Re: Well...

PeeGee — Sat, 04 Feb 2017 09:27:37 GMT

@rongtw wrote:

so if you divide the total number of 5620 customers by number of isp that is equal to 78 per ISP

so 78 PN customers Voted ?? dont say a lot

For that, you need to assume that all ISPs have approximately the same number of customers

Try a calculation apportioning respondents in proportion to total customer base (I can't be bothered )

Phil

Re: Well...

rongtw — Sat, 04 Feb 2017 10:16:06 GMT

@PeeGee same here i could not be bothered to find out ISP customer percentages , so just thought a average of such a small number of customers

and PN are not in top ten by subscription its possible the 78 PN customers are too many

Re: Well...

ejs — Sat, 04 Feb 2017 10:24:44 GMT

Plusnet have been included with the BT numbers there, I think the last Plusnet numbers we saw were about 900,000 customers.

Re: Well...

Anon — Sat, 04 Feb 2017 11:14:47 GMT

@Anonymous wrote:

Well as Benjamin Disraeli is reputed to have said:

"There are three kinds of lies: lies, damned lies, and statistics."

My father always used to say

"Liars can figure and figures can lie"

I wonder who picked that small sample. Perhaps they should just have put polls on here. {But we are not trusted to have polls on this forum, Pnet might just find out how unpopular they really are}

But I guess what is more frightening is to begin to believe that there are WORSE providers that Pnet.

I think if I really believed those votes I would stop using the internet altogether.....

Re: Well...

Anonymous — Sat, 04 Feb 2017 11:23:25 GMT

@Anon - Well there’s the rub. The figures used are a tiny proportion of the true customer base for all of the ISP cited. Just like this forum, the views here are also from a tiny proportion of the Plusnet customer base. So does this mean that those that don’t post are indeed satisfied; well we all know the answer to that is no, but nor does it mean they are all dissatisfied either.

You have to take these awards and numbers with a lot more than a pinch of salt. For me, I give them no credibility whatsoever. If you ask the right people at the right time you’ll get the answer you want, unless of course you’re a pollster!

I base my choice of supplier on the level of service I receive, and to date I’ve had nothing that would really make me move provider. In fact my last recommendation went online yesterday and until things change for me, I’ll remain a customer and refer others to use their service.

Re: Well...

rongtw — Sat, 04 Feb 2017 11:37:00 GMT

I also have no intention of moving supplier and quite happy here .
But there are things PN need to improve urgently.
But no doubt the new adverts will include the latest award even though its not a true reflection of PN support

Re: Well...

Anon — Sat, 04 Feb 2017 11:40:00 GMT

@Anonymous wrote:

@Anon - Well there’s the rub. The figures used are a tiny proportion of the true customer base for all of the ISP cited. Just like this forum, the views here are also from a tiny proportion of the Plusnet customer base. So does this mean that those that don’t post are indeed satisfied; well we all know the answer to that is no, but nor does it mean they are all dissatisfied either.

You have to take these awards and numbers with a lot more than a pinch of salt. For me, I give them no credibility whatsoever. If you ask the right people at the right time you’ll get the answer you want, unless of course you’re a pollster!

I base my choice of supplier on the level of service I receive, and to date I’ve had nothing that would really make me move provider. In fact my last recommendation went online yesterday and until things change for me, I’ll remain a customer and refer others to use their service.

From my experience on Pnet I think they are a joke.

I am glad you are happy but understand and feel some sympathy for those of us having very bad experiences with Pnet. Including myself where in the last two months two MANAGERS have simply given out alternative facts because they simply have not bothered to read the notes by other employees. And pray desperately that you don't hit one of the many skid pads that Pnet seem to create.

Re: Well...

Anonymous — Sat, 04 Feb 2017 11:56:11 GMT

@Anon - Don’t get me wrong, I know Plusnet aren’t perfect nor is any ISP or indeed any service provider.

But with all due respect your details say you registered on the forum nearly 10 years ago, which at that point it was Plusnet customers only. So you have either been a satisfied customer for the entire time, or if you did leave because or price or bad service and then return then it was your decision to do so.

I know it's frustrating when things don't go as expected, and I do sympathise with those who are in an awkward position as regards service or the lack of it, it can be like wading through treacle at times. So here's hoping you get a resolution to your issue sooner rather than later.

Re: Well...

Anon — Sat, 04 Feb 2017 12:18:09 GMT

@Anonymous wrote:

@Anon - Don’t get me wrong, I know Plusnet aren’t perfect nor is any ISP or indeed any service provider.

But with all due respect your details say you registered on the forum nearly 10 years ago, which at that point it was Plusnet customers only. So you have either been a satisfied customer for the entire time, or if you did leave because or price or bad service and then return then it was your decision to do so.

I know it's frustrating when things don't go as expected, and I do sympathise with those who are in an awkward position as regards service or the lack of it, it can be like wading through treacle at times. So here's hoping you get a resolution to your issue sooner rather than later.

10 years ago was when these forums first started and I think it was at that point they ceased to be for Pnet customers only, if you could look into the ones before these you would see that I go back to at least early in the 2000's.

I have posted saying how brilliant THEY WERE in those days. I have argued with them when they went from fantastic to abysmal. At that point I left, which was just as these new forums came into being. I returned 8 years ago when, people I respected, said that they were great again. They were and they went down hill some time later.

I managed to persuade myself that perhaps they had been passing through a bad patch late last year and signed for another contract. My experiences told me they were getting worse, and I sought to leave them and would have fought in the courts to do that. Sadly my wife became unwell at that point and I needed to get out of the stress of the fight, so I left it. But with two promises

1. I would ensure that others knew how bad they could be

2. That I would leave again as soon as it was financially viable.

I am still committed to both.

Re: Well...

Anonymous — Sat, 04 Feb 2017 14:02:00 GMT

I came to Plusnet on the recommendation of my Brother-in-Law, so when I joined to say I was impressed would have been an understatement. The service I got and the near instant answering of the phone when I needed help was commendable and a real eye opener having been a BT business customer before hand.

However, in these few years since I joined even I have spotted the noticeable decline in the service Plusnet are providing. A decline, that I think, is being driven by cost in order to save money to complete with other ISPs.

But what can we do about it; nothing! Plusnet are more than aware (well I hope they are) of the level of discontent within the ranks of their customers but no matter how loud we shout there is nothing that any of us can do to force them to change or move forward; take the new Billing System and IPv6 as an example. The only thing one can do is leave, but if you jumped from the frying pan would you end up in the fire!

For me at least when things go wrong they have always been put right within a matter of days. I’ve been with Plusnet long enough now to know what I’m getting, both the good and the bad, and I’m sticking around for the duration, in the sincere hope that it can’t get any worse.

Re: Well...

Anon — Sat, 04 Feb 2017 14:40:56 GMT

Mook wrote:The only thing one can do is leave, but if you jumped from the frying pan would you end up in the fire!

When I left Pnet 10 plus years ago, I researched and did well, but the ISP got taken over and it went down hill, so I researched again and, as I said earlier, Pnet had been taken over by BT and everything started to move up again. So when I moved I on both occasions I did not move from frying pan to fire.

The communality of all the earlier 2 downhill slopes was a takeover and then pressure on the company to deliver at less and less cost. At first that pressure was far less from BT than the previous owners, but things have changed.

There is a story about a man who had a donkey that he used to take his goods to market, things got tight and he slowly fed the donkey less and less and less. One day with no food at all the donkey died and the man could now not take any food to market and soon he died too. I don't think it is long now before Pnet get sold out again or just merged into BT.

As BT put in more of their management and demand more profit, the present staff run round and round to try and deliver that or they lose their jobs. But as with the last time Pnet did that and did the same to the staff and the staff behaved in the same way, pretty soon the last saving is to axe the top staff. It happened last time, it will happen again.

Carol Axe, by name and nature discovered that.

Your last words in that post Mook were

"I’m sticking around for the duration, in the sincere hope that it can’t get any worse"

But I think you will find that your hope is badly dashed.

Re: Well...

Mav — Sat, 04 Feb 2017 15:14:17 GMT

@Anon wrote:

10 years ago was when these forums first started and I think it was at that point they ceased to be for Pnet customers only, if you could look into the ones before these you would see that I go back to at least early in the 2000's.

Just to confirm that these forums have been going since before I joined in 2002 but switched platform in 2007.

The forums were opened to non-Plusnet customers when they were switched to Lithium last year.

Re: Well...

Oldjim — Sat, 04 Feb 2017 15:27:52 GMT

Accurate but not completely so - ex customers were able to continue posting

I can't remember when that changed from ex customers being prevented from posting but it was before I became a mod