topic Re: Don't do what they promise in Plusnet Feedback

Don't do what they promise

Anon — Sat, 31 Dec 2016 15:58:07 GMT

Sadly signed up for a new contract, it was to have a telephone package which included calls to mobiles. Within hours I was told the mobile package could not be added at present, would tell me when it could be.

One month later and absolutely zilch.

Online chat told me that they could not do it until my next payment, 1 month away. So I have not phoned many of my friends over the Christmas period on tyheir mobiles, had to find landlines. Left final warning on a new ticket and zilch again.

This company really is dreadfull, beware if you are thinkinbg of signing up.

I should have joined Jelv as an ex-customer. Might even do so now because they have not completed their contract.

Whilst these boards have often had criticism, rarely have I seen them so inundated with complaints.

Re: Don't do what they promise

adamwalker — Tue, 03 Jan 2017 11:47:54 GMT

Hi there,

Apologies first of all for how this has been handled.

Any such changes to a phone package need to be made on the following invoice date so I'm unsure why this wasn't handled correctly in the first instance but I will pass on some feedback.

The account should change over on 26/1/16

Re: Don't do what they promise

Anon — Tue, 03 Jan 2017 13:54:29 GMT

As per addition to my ticket

If you cannot filfil the contract, which you clearly cannot, then the whole contract is null and void, please confirm that this will happen at no cost to me.

Re: Don't do what they promise

Anon — Thu, 05 Jan 2017 10:42:29 GMT

And again.

"Escalated to my manager to call back within 4 working hours"

was the content of my ticket.

He might just as well have written 40 years, no show phone call.

But don't forget "We will do you proud"

They just tell lie after lie after lie.

Re: Don't do what they promise

Anon — Fri, 06 Jan 2017 00:37:45 GMT

And the amount of wrong information they try and peddle is unbelieable. They told me that one of my tickets said that I would not be charged for calls that I made to mobiles, whilst it was being sorted, and that I had not been charged. Guess what the ticket said nothing of the sort and I had been charged. That was by management, what chance we got dealing with the non-organ grinder?

Re: Don't do what they promise

Gel — Fri, 06 Jan 2017 12:01:35 GMT

Adam I think you mean 26\1\17!!

Re: Don't do what they promise

adamwalker — Fri, 06 Jan 2017 12:46:32 GMT

@Anon I'll get the call chased up today for you.

@Gel I did indeed.

Re: Don't do what they promise

Anon — Fri, 20 Jan 2017 12:11:59 GMT

Today I have had emails and tickets in abundance. Telling me I am on a new contract, when I ring up after the usual wait and dreadful music, staff seem surprised that I have not changed my contract in January! The length has been changed the costs have been changed, the deals have been changed and I had to argue they could not do it without me agreeing, disbelief that I had not agreed. I told them the last time I dealt with PN about contracts was November 2016.

Now I am told by the Plus Net Team member that I have to trust him to sort it out and do what he has promised.

Is it surprising when I have had a thread like this running for weeks that I don't trust PN to do anything right, anything they have promised or believe that I will not spend more hours on the phone sorting out their mess.

Re: Don't do what they promise

Anon — Fri, 20 Jan 2017 14:33:02 GMT

Now telling me nothing changed but they sent emails saying it had. If they did not change anythikng surely they should not send to the customer to say they had.

I have written a note in my diary for then end of this contract which says

"Under no circumstances, whatever the deal is, DO NOT take a new contract out with them. It has been a long and difficult process, with staff not knowing what they are doing. You have spent hours on the phone.

I have written this note now to catch how strong I feel about this, so as the memory fades this note and it's sentiments will not.

LEAVE PLUS NET AS SOON AS POSSIBLE"

Re: Don't do what they promise

Anon — Thu, 26 Jan 2017 11:31:33 GMT

Advisor said a week ago "Trust me, I will sort it out"

I am presently on the phone again waiting for them to reply

WHAT A WASTE OF MY TIME

Because on my Direct Debit

The line rental was WRONg

The referral was WRONG

The promised discounts were WRONG

The refunds were WRONG

Add this to memory reminder to ensure I leave at end of conbtract.

Re: Don't do what they promise

rongtw — Thu, 26 Jan 2017 11:44:47 GMT

A lot of the above may not have happened if ,,,,,,,,,,,,,,, they had their NEW billing system promised 6+ years ago

Re: Don't do what they promise

Anon — Thu, 26 Jan 2017 11:56:19 GMT

Now promised a manager will ring back within 2 hours. Will see, though I am not in for that length of time, but someone will be even if that person cannot deal with the problem.

Will post back, when I return, can't put my life on hold for these muppets.

Re: Don't do what they promise

Anon — Thu, 26 Jan 2017 12:33:17 GMT

At least had a call back.

Another promise to sort it out.

Am not holding my breath.

Re: Don't do what they promise

Anon — Wed, 01 Feb 2017 11:53:30 GMT

Did reply, did promise refunds.

Incorrect DD taken from my account refunds did not arrive, sent DD back as wrong.

As as I said in the title do not do what they promise.

They are a disgrace.

Re: Don't do what they promise

HarryB — Wed, 01 Feb 2017 14:39:49 GMT

I've responded to your other thread regarding LRS/Erroneous line rental charges on your recent invoice Here.

@Anon wrote:

Incorrect DD taken from my account refunds did not arrive

Unfortunately it's not possible for us to stop a DD payment once it's requested. Apologies if you've been advised otherwise.

@Anon wrote:

As as I said in the title do not do what they promise.

They are a disgrace.

I'm extremely disappointed with how this matter has been handled up to this point. I've now taken ownership of the ticket on your account and hope to bring this matter to a resolution as soon as I can for you.

Re: Don't do what they promise

Anon — Wed, 01 Feb 2017 15:41:56 GMT

HarryB said

"Unfortunately it's not possible for us to stop a DD payment once it's requested. Apologies if you've been advised otherwise."

If you read the usual DD Guarantee it says "usually 10 days notice"

That is to give the customer time to check the amount and for it to be amended if need be, but Pnet advise only 3 days and then it is too late for it to be changed. It is Pnet's dreadful system that does not care a jot about customers and forces us into cancelling DD's because y u cannot behave like a decent company.