topic Re: Broadband Showing No Usage in Plusnet Feedback

Broadband Showing No Usage

TigerLillies — Wed, 18 Jan 2017 19:50:35 GMT

Since my last billing period started @ 00.00 hours in 15th of this month I have checked regularly my broadband usage against that displayed on the website. Each day it reports no/zero usage (see screen shot). I am hoping that you can rectify this issue as I do not want to exceed my broadband limit for this month and end up paying for extra usage costs.

Thanks

Re: Broadband Showing No Usage

SpendLessTime — Wed, 18 Jan 2017 19:55:43 GMT

@TigerLillies

This issue has been ongoing since November last year and is affecting more customers as time goes on. Plusnet say that they are working on it but that is all that they are saying.

There are quite a few threads about this subject like https://community.plus.net/t5/Plusnet-Feedback/A-known-issue-affecting-a-number-of-customers-on-our-Unlimited/m-p/1368871#U1368871

Re: Broadband Showing No Usage

TigerLillies — Wed, 18 Jan 2017 20:07:41 GMT

Yes, I have noticed this over a few months, way beyond November last year though.

My past few "Shows No Usage" have usually stopped after a day at the maximum and the data has been almost correct according to my NetStat Monitor..............but four days?

The last time this happened I phoned and they said that they would start metering again and waiver the unrecorded usage. I’m wondering now whether they will have the same courtesy this time.

Call me tight. That's because I am.

Re: Broadband Showing No Usage

Jonpe — Thu, 19 Jan 2017 01:07:39 GMT

I only joined this forum to see if anyone could help get my usage meter restarted. Mine has shown no actual usage since 20th July 2016.

Re: Broadband Showing No Usage

SpendLessTime — Thu, 19 Jan 2017 09:08:39 GMT

@TigerLillies

It was a variable issue before last November in that it would work/not work at random.

Now Plusnet have deliberately switched it off on some of the gateways (the servers that you log onto via the router to get access to the internet). This is due to issues they are having with the movement of all customers to a new network.

Hence my comment about November.

Re: Broadband Showing No Usage

Anoush — Fri, 20 Jan 2017 11:02:26 GMT

Hello @TigerLillies

I am sorry to hear you cannot view your usage. I have raised a ticket to our Networks team to investigate within the next 24-72 hours (excluding weekends).

Apologies for any inconvenience caused. We'll send you an email when you're getting close to hitting your limit, and I hope that this is fixed for you soon.

Just to confirm; the usage meter has only been removed for Unlimited Broadband accounts.

Re: Broadband Showing No Usage

TigerLillies — Fri, 20 Jan 2017 17:01:52 GMT

Thanks Anoush

It seems that the ticket you raised has now solved the problem.

Metering is now back to normal again.

Cheers!

Re: Broadband Showing No Usage

Anoush — Fri, 20 Jan 2017 17:26:34 GMT

Yay. Though, looking into your account it doesn't appear that your ticket has actually been picked up yet.

I'll leave it open, just in case the problem returns.

Re: Broadband Showing No Usage

IanSn — Fri, 27 Jan 2017 12:27:01 GMT

Notice here that it says metering is only stopped for unlimited usage.

Mine is still not working, I'm not on unlimited.

I'd given up that it would ever work again, but seems someone has had a fix?