topic Feeling Dissapointed in Plusnet Feedback

Feeling Dissapointed

Alex2x — Thu, 19 Jan 2017 19:51:33 GMT

I called up Plusnet yesterday to upgrade my ADSL BB to Fiber having to get a deal for £25.49 Unlimited Internet for 18 months with to me isnt great but was ok with it. To find out today that new customers are getting the same deal for £23.00.

Why can i not have this deal then ?

Re: Feeling Dissapointed

rongtw — Thu, 19 Jan 2017 22:40:54 GMT

Unfortunately No PN do not look after old customers

Re: Feeling Dissapointed

Alex2x — Fri, 20 Jan 2017 07:33:55 GMT

It's really not very good is it. Well I have 14 days to find another provider and belive me I will be looking. For Sky it would have been £27 but it does have a cap but the point is if your an existing customer it's £20. But with this mob you pay more. Great Service......

Re: Feeling Dissapointed

gleneagles — Fri, 20 Jan 2017 16:37:54 GMT

If customer numbers are increasing then no reason to change the current charging policy. Better deals for new customers means an increase in numbers, existing customers are not offered the same deal as the assumption is they will not leave to save a few pounds.

Bit like the banks, Halifax were at one time offering new customers £100 to open an account.

If customer numbers fall then the policy will change, it's all about profit and little about customer service or put another way the ratio of staff to customer numbers decreasing, less staff having to do more work.

Many firms operate this model of working so PN should not be singled out as the only one.