topic Re: Praise where due in Plusnet Feedback

Praise where due

gunfar — Thu, 12 Jan 2017 15:25:13 GMT

I joined Plusnet on 30th November & I would just like to say how pleased I am with the service. So far it has been trouble free & faster than my previous provider. On the occasion when I had a query it was dealt with efficently.I wish I had changed before so well done Plusnet

Re: Praise where due

MattyC — Thu, 12 Jan 2017 16:44:58 GMT

Thanks for the great feedback and welcome to the forums @gunfar

Let us know if you have any queries further down the line.

Matty

Re: Praise where due

gunfar — Tue, 17 Jan 2017 14:06:16 GMT

I have seen several posts regarding the cashback. I joined on 30th November & received an e-mail confirming I would receive it I have not so yet so just want to jog your memory.

Re: Praise where due

MatthewWheeler — Tue, 17 Jan 2017 14:38:30 GMT

I'm getting this looked into for you.

[edit]

We've escalated this with our marketing team.

Re: Praise where due

gunfar — Wed, 18 Jan 2017 15:06:17 GMT

Thank you Matthew. Cheque received today

Re: Praise where due

MatthewWheeler — Wed, 18 Jan 2017 15:10:00 GMT

Glad to hear it!