topic Re: Help and Support - Link to service status fails in Plusnet Feedback

Help and Support - Link to service status fails

Oldjim — Wed, 11 Jan 2017 14:55:07 GMT

https://www.plus.net/help/ and clicking on Service Status at the bottom gives this in Firefox

But it works in Internet Explorer

This is the failed link https://www.plus.net/supportpages.html?a=2&%2525252525252525253fhelpheader=servicestatus

This is the successful one http://www.plus.net/supportpages.html?a=2&%3fhelpheader=servicestatus

Re: Help and Support - Link to service status fails

Anonymous — Wed, 11 Jan 2017 14:58:58 GMT

It was clicking links just like these that got my IP banned click with caution!

Re: Help and Support - Link to service status fails

Strat — Wed, 11 Jan 2017 15:14:08 GMT

@Oldjim

Just a couple of minutes ago I had the same issue.

http://portal.plus.net/supportpages.html?a=2 works.

Re: Help and Support - Link to service status fails

Anonymous — Wed, 11 Jan 2017 15:34:57 GMT

These pages (can) contain cyclic redirect code and as a consequence they hammer the servers looking up their own behinds. This then triggers an alarm that for me resulted in a ban!

Re: Help and Support - Link to service status fails

Anonymous — Wed, 11 Jan 2017 15:37:09 GMT

No reply from @Oldjim yet, maybe he's got himself banned

Re: Help and Support - Link to service status fails

bobpullen — Wed, 11 Jan 2017 17:05:26 GMT

We've a ticket raised on this one and it's being investigated (ref: 96169).

In the interim, I'd suggest against repeated clicks in case you end up on the wrong side of our security systems 😉

PS. If you clear your cookies and avoid any of the mobile pages then I suspect the problem will go away.

Re: Help and Support - Link to service status fails

MauriceC — Wed, 11 Jan 2017 15:46:20 GMT

Plusnet have had a number of these internal routing issues over the years and always seem to struggle in resolving them quickly.

I wonder if some of this cyclic re-routing is the root cause of a number of the recent performance issues?

Maurice

Re: Help and Support - Link to service status fails

bobpullen — Wed, 11 Jan 2017 15:50:37 GMT

Nothing to do with any of the broadband performance issues Maurice.

Re: Help and Support - Link to service status fails

DS — Wed, 11 Jan 2017 15:57:27 GMT

fwiw - Firefox using noscript -> googleanalytics.com and googletagmanager.com blocked plus ghostery and no problems at all here (unless it's already been fixed....?)

Re: Help and Support - Link to service status fails

jelv — Wed, 11 Jan 2017 16:59:09 GMT

@bobpullen wrote:
We've a ticket raised on this one and it's being investigated.

In the interim, I'd suggest against repeated clicks in case you end up on the wrong side of our security systems 😉

... and once banned it seems it's impossible to get it lifted even though it's Plusnet's fault!