topic MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service in Plusnet Feedback

MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

amanti07 — Sat, 07 Jan 2017 17:21:45 GMT

Unfortunately there doesn't seem to be anywhere on the main site to say 'Thanks' as opposed to complaining! but I just want to say a big 'Thank You' to [CSA Removed] from Plusnet's Customer Service dept who was brilliant in dealing with my call and broadband packagaes. Very patient, informative, direct and amusing - a proper "customer representative" in what is a dying breed! 😄

Moderator's note by Mike (Mav): CSA name removed (to an area staff can see) as per Forum rules.

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

chenks76 — Sat, 07 Jan 2017 17:22:18 GMT

how long did it take for the call to get answered though?

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

198kHz — Sat, 07 Jan 2017 17:22:31 GMT

Wecome to the forums.

@amanti07 wrote:

Unfortunately there doesn't seem to be anywhere on the main site to say 'Thanks' as opposed to complaining!

You're allowed to say nice things in the Feedback forum.

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

amanti07 — Sat, 07 Jan 2017 17:22:47 GMT

Hi chenks76

It probably took about 15 mins for my call to be answered, but I was told this was the estimated response time in the automated message when I first called anyway, so it was my choice to keep waiting. Glad I did tho - as even the half hour (or longer?) actual conversation has saved me so much (in many ways) in the long run.

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

amanti07 — Sat, 07 Jan 2017 17:22:56 GMT

Thank you 198kHz

Re: MASSIVE 'Thanks' to [CSA Removed] - Plusnet Customer Service

Jonpe — Sun, 08 Jan 2017 21:36:10 GMT

It's a bit pointless censoring the CSA's name after the post has been moved and leaving the name on the original post. 21:35 GMT 08/01/17