https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401970#M75276 <P>I am sure this has been said before if you are in the que before 22.00 , your call or chat should be still taken NOT just cut off <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@97BD05876B0DD98759CC3DB9CDDC9852/images/emoticons/knuppel2.gif" alt="Knuppel" title="Knuppel" /></P> <P>The 22.00 cut off should stop accepting calls / chat not cut off people waiting prior to 22.00</P> Fri, 06 Jan 2017 12:29:46 GMT rongtw 2017-01-06T12:29:46Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401862#M75268 <P>Live Chat. You login in start at number 33 in the queue get down to number 6 and bamm!!! There are currently no agents availiable to chat. Please try again soon, Why oh why Plusnet, very annoying and 2 hours wasted. Please get your act sorted like your adverts suggest a good service, not that good. A transcript of the one sided chat follows.</P> <P>&nbsp;</P> <DIV id="lp_line_0" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 20:48, Jan 5" data-lp-cust-id="transcript_time">&nbsp;at 20:48, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">Thank you for choosing to chat with us. <BR /><BR />Chat sessions may be recorded for training and business improvement purposes. For full details on how we use your personal information see our <A href="http://www.plus.net/help/legal/privacy-policy/" target="_blank">Privacy Policy</A> .<BR /><BR />We have recently performed maintenance overnight on our webmail platform. Further work is still ongoing to restore full service. <BR /><BR />Updates can be found on our service status page <A href="http://portal.plus.net/supportpages.html?a=2&amp;support_action=messages&amp;ispservice_id=email" target="_blank">Click Here</A> to view.<BR /><BR />Due to this, we are experiencing high demand on chat, we apologise for any inconvenience this may cause.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_1" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 20:50, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 20:50, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 33. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_2" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 20:52, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 20:52, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 31. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_3" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 20:54, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 20:54, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 31. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_4" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 20:56, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 20:56, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 31. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_5" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 20:58, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 20:58, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 29. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_6" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:00, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:00, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 28. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_7" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:02, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:02, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 26. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_8" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:04, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:04, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 26. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_9" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:06, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:06, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 25. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_10" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:08, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:08, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 25. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_11" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:10, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:10, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 24. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_12" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:12, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:12, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 22. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_13" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:14, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:14, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 21. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_14" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:16, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:16, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 17. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_15" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:18, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:18, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 16. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_16" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:20, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:20, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 15. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_17" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:22, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:22, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 14. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_18" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:24, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:24, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 13. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_19" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:26, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:26, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 13. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_20" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:28, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:28, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 13. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_21" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:30, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:30, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 12. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_22" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:32, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:32, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 12. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_23" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:34, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:34, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_24" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:36, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:36, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_25" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:38, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:38, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_26" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:40, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:40, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_27" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:42, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:42, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_28" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:44, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:44, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_29" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:46, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:46, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 11. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_30" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:48, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:48, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 9. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_31" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:50, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:50, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 9. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_32" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:52, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:52, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 9. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_33" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:54, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:54, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 9. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_34" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:56, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:56, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 9. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_35" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 21:58, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 21:58, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 9. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_36" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:00, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:00, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 8. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_37" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:02, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:02, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 8. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_38" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:04, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:04, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_39" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:06, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:06, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_40" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:08, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:08, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_41" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:10, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:10, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_42" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:12, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:12, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_43" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:14, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:14, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_44" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:16, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:16, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_45" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:18, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:18, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_46" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:20, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:20, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_47" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:22, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:22, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_48" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:24, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:24, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 6. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_49" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:26, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:26, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">All agents are currently assisting others. Your place in the queue is 6. Thank you for your patience.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_50" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:28, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:28, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_51" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:30, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:30, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_52" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:31, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:31, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">The chat transcript will be sent to: info@<FONT color="#993300"> [Removed]</FONT>.co.uk at the end of your chat.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_53" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:32, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:32, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_54" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:34, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:34, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_55" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:36, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:36, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_56" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:38, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:38, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_57" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:40, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:40, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_58" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:42, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:42, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_59" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:44, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:44, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_60" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:46, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:46, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_61" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:48, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:48, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_62" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:50, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:50, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_63" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:52, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:52, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_64" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:54, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:54, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_65" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:56, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:56, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_66" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 22:58, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 22:58, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_67" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:00, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:00, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_68" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:02, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:02, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_69" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:04, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:04, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_70" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:06, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:06, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_71" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:08, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:08, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_72" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:10, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:10, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_73" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:12, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:12, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_74" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:14, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:14, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> </DIV> <DIV class="lp_chat_arrow_border">&nbsp;</DIV> <DIV class="lp_chat_arrow">&nbsp;</DIV> </DIV> <DIV id="lp_line_75" class="lp_chat_line_wrapper lp_system"> <DIV class="lp_time" title="Info at 23:16, Jan 5" data-lp-cust-id="transcript_time"> <DIV class="lp_sender">Info</DIV> &nbsp;at 23:16, Jan 5:</DIV> <DIV class="lp_chat_line" data-lp-cust-id="transcript_message"> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">There are currently no agents available to chat. Please try again soon.</DIV> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message">&nbsp;</DIV> <DIV class="lp_title_text lp_ltr" data-lp-cust-id="transcript_message"><FONT color="green">Moderator's note by Adie (Dvorak)</FONT> removed email address.&nbsp;</DIV> </DIV> </DIV> Fri, 06 Jan 2017 09:07:33 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401862#M75268 mikey_c 2017-01-06T09:07:33Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401873#M75270 <P>Live chat is not 24 hours and probably closed before they got to you.</P> <P>Phones are terrible too, I waited over 30 mintes this evening and that meant my questions could not be dealt with, the staff had just left whom I needed to speak to.</P> <P>They are a disgrace.</P> <P>Report them to the Advertising Standards Authority <A href="https://www.asa.org.uk/" target="_blank">https://www.asa.org.uk/</A>, the more the merrier.</P> Fri, 06 Jan 2017 00:47:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401873#M75270 Anon 2017-01-06T00:47:37Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401898#M75272 <P>Hello <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/43250">@mikey_c</a></P> <P>&nbsp;</P> <P>I'm really sorry to hear you couldn't get through to web chat last night.</P> <P>&nbsp;</P> <P>Anything I can help with on here? Feel free to private message me if you prefer.</P> Fri, 06 Jan 2017 08:55:00 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401898#M75272 Anoush 2017-01-06T08:55:00Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401970#M75276 <P>I am sure this has been said before if you are in the que before 22.00 , your call or chat should be still taken NOT just cut off <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@97BD05876B0DD98759CC3DB9CDDC9852/images/emoticons/knuppel2.gif" alt="Knuppel" title="Knuppel" /></P> <P>The 22.00 cut off should stop accepting calls / chat not cut off people waiting prior to 22.00</P> Fri, 06 Jan 2017 12:29:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401970#M75276 rongtw 2017-01-06T12:29:46Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401981#M75278 It appears they don't give a damm, due to the fact I started the link at 20:50 hours. I can to some degree accept they have busy times but they should compensate for that and complete the initiated chat. Got to number 6 and cut off, so annoyed as I could not get anything else done. Sounds like the adverts are there to draw you in and then that's it. I don't blame the staff and Probably management won't pay to have the log cleared. Bad service on plusnet, shame on you. Fri, 06 Jan 2017 12:45:51 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401981#M75278 mikey_c 2017-01-06T12:45:51Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401992#M75280 <BLOCKQUOTE><HR /><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14541">@rongtw</a> wrote:<BR /> <P>I am sure this has been said before if you are in the que before 22.00 , your call or chat should be still taken NOT just cut off <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@97BD05876B0DD98759CC3DB9CDDC9852/images/emoticons/knuppel2.gif" alt="Knuppel" title="Knuppel" /></P> <P>The 22.00 cut off should stop accepting calls / chat not cut off people waiting prior to 22.00</P> <HR /></BLOCKQUOTE> <P>while that's a good idea in theory?<BR />what about the staff? are they supposed to stay at work for an undetermined period of time to clear the queue?<BR />what if that means they had to stay for another hour?<BR /><BR />if you were in tesco and they close at 10pm but you were still in the store, would you expect them to let you continue wandering about the shop to finish your shopping? or ask you to leave as the shop was now closing?<BR /><BR />the system should take into acount the time and the length of queue and simply tell you that you won't get to the front of the queue in time and advise to try again in the morning.</P> Fri, 06 Jan 2017 13:02:11 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1401992#M75280 chenks76 2017-01-06T13:02:11Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402006#M75281 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/23303">@chenks76</a> At my local&nbsp;Morrison's if you go in near closing time they ADVISE you they are closing soon !!! and tell you how long you have to shop , They then STOP people entering at closing time and let them inside go to the checkout .</P> <P>PN do neither they DO not advise you closing soon , nor let you get near a checkout before they kick you out !!</P> <P>Any&nbsp;adviser's&nbsp;working past the so called end time are still&nbsp;payed overtime so they are happy and main thing is Customers are HAPPY !!!!</P> Fri, 06 Jan 2017 13:37:49 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402006#M75281 rongtw 2017-01-06T13:37:49Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402009#M75282 <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14541">@rongtw</a> perhaps this is somthing plusnet should take on board so no confusion then. I would've at least been aware and made my own decision at the time, had I known the operating hours. Fri, 06 Jan 2017 13:45:22 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402009#M75282 mikey_c 2017-01-06T13:45:22Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402022#M75284 <BLOCKQUOTE><HR /><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14541">@rongtw</a> wrote:<BR /> <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/23303">@chenks76</a> At my local&nbsp;Morrison's if you go in near closing time they ADVISE you they are closing soon !!! and tell you how long you have to shop , They then STOP people entering at closing time and let them inside go to the checkout .</P> <P>PN do neither they DO not advise you closing soon , nor let you get near a checkout before they kick you out !!</P> <P>Any&nbsp;adviser's&nbsp;working past the so called end time are still&nbsp;payed overtime so they are happy and main thing is Customers are HAPPY !!!!</P> <HR /></BLOCKQUOTE> <P>which is why i suggest they do just that.<BR />read the last paragraph of my post.<BR /><BR />also, you don't know what the overtime policy is at plusnet.<BR />personally, if it was me, i'd leave at finishing time. why would anyone want to work on after their finishing time to listen moaning b'stards like us!</P> Fri, 06 Jan 2017 14:02:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402022#M75284 chenks76 2017-01-06T14:02:17Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402023#M75285 <P>I was serious about reporting them to Advertising Standards it would add to the complaint I have made about PN in the last couple of days. So please do it.</P> Fri, 06 Jan 2017 14:00:11 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402023#M75285 Anon 2017-01-06T14:00:11Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402030#M75286 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/23303">@chenks76</a> - Those that work on after ‘clocking off time’ are those that actually care, not just for the customer but for the people they work for, and it’s having members of staff like this that can make for a more successful company. Provided of course that this ‘dedication’ is noted and awarded accordingly, otherwise it can poison the member of staff’s attitude to their employer and they end up with the view of ‘if they don’t care, then why should I’.</P> Fri, 06 Jan 2017 14:10:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402030#M75286 Anonymous 2017-01-06T14:10:23Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402037#M75287 And don't forget some staff here on forum do visit on their own time !! Unpaid .<BR />That's called customer service,,, Chenks76 Fri, 06 Jan 2017 14:27:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402037#M75287 rongtw 2017-01-06T14:27:46Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402054#M75288 <P>And there are members of staff who won't deal with customers because their shift finishes 15 minutes later.</P> Fri, 06 Jan 2017 15:07:50 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402054#M75288 Anon 2017-01-06T15:07:50Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402057#M75289 <BLOCKQUOTE><HR /><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14541">@rongtw</a> wrote:<BR />And don't forget some staff here on forum do visit on their own time !! Unpaid .<BR />That's called customer service,,, Chenks76<HR /></BLOCKQUOTE> <P>&nbsp;</P> <P>and what ?</P> Fri, 06 Jan 2017 15:19:55 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402057#M75289 chenks76 2017-01-06T15:19:55Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402068#M75290 <BLOCKQUOTE><HR /><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14541">@rongtw</a> wrote:<BR />And don't forget some staff here on forum do visit on their own time !! Unpaid .<BR />That's called customer service,,, Chenks76<HR /></BLOCKQUOTE> <P>I do indeed.</P> Fri, 06 Jan 2017 15:37:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402068#M75290 Anoush 2017-01-06T15:37:44Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402070#M75291 to be blunt, i'd rather staff came here during their paid time rather than coming here and "doing us a favour" in the their free time.<BR /><BR />maybe if plusnet employed enough competent CS staff to be begin with staff wouldn't feel the need to have to come here on in their free time and fire fight. Fri, 06 Jan 2017 15:43:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402070#M75291 chenks76 2017-01-06T15:43:47Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402071#M75292 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/23303">@chenks76</a> personally, if it was me, i'd leave at finishing time. why would anyone want to work on after their finishing time to listen moaning [-Censored-] like us!</P> <P>Thats WHY !!!</P> <P>everyone is not like you</P> <P><FONT color="red">Moderator's note by Mike (Mav): Avoidance of swear filter edited as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_language" target="_blank">Forum rules</A></FONT>.</P> Fri, 06 Jan 2017 16:04:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402071#M75292 rongtw 2017-01-06T16:04:17Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402072#M75293 you're missing the point here.<BR /><BR />plusnet customers shouldn't feel like CS staff are "doing us a favour" by assisting in their free time.<BR />they should have enough CS staff to deal with issue during working hours.<BR />if that happened then maybe customers wouldn't feel the need to repeatably posts complaints until someone pops their head up in their free time to "do us a favour" and see what they can do.<BR /><BR />also, if they have enough CS staff then employees won't have to wonder if they need to work on after their finishing time. Fri, 06 Jan 2017 15:48:42 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402072#M75293 chenks76 2017-01-06T15:48:42Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402080#M75294 <P>&nbsp;Chenks76 I have to ask How ??&nbsp; do you know customers feel like staff are doing us a favor in their spare time <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /></P> <P>Or is this just a&nbsp;personal view ? How many customers have you asked ?</P> <P>Yes i admit there is a lack of staff input here on the forums as they on Twits or bookface as well , but that not down to staff here, its down to upper management lack of understanding their customers needs.</P> Fri, 06 Jan 2017 18:26:01 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402080#M75294 rongtw 2017-01-06T18:26:01Z https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402092#M75296 <P>You make some very good points <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/23303">@chenks76</a>, but I too think you're missing the point. How annoyed would you be if you were in the middle of a customer support call trying to sort out your issue when the agent said OK, it’s finishing time for me, you’ll need to call back to speak to another agent or call back tomorrow where we re-open!</P> <P>This just doesn’t apply to Plusnet, but to anyone where you’re in the need of their customer service. You have to admit if this were to happen it would make anyone’s blood boil.</P> Fri, 06 Jan 2017 16:15:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-over-2-hour-wait-and-no-chat/m-p/1402092#M75296 Anonymous 2017-01-06T16:15:23Z