topic Re: Mobile marketing email after webmail issues in Plusnet Feedback

Mobile marketing email after webmail issues

Fibreflop — Wed, 28 Dec 2016 11:37:11 GMT

After months of terrible webmail issues and patronising comments from an online agent (when I actually got through) who told me the fix is low priority because it's a free service (no it's actually part of the package) and only affecting a few customers??? she then said "I am just trying to manage you're expectations" Grrrrrrr...

Anyway webmail seems to be working in a fashion now, slow but at least I can check my messages, so fingers crossed on that front.

But what made me laugh and the real reason for this post was that I then received a marketing email promoting Plusnet mobile that said " we are sending you this offer because we're fond of you" it just made me howl, it certainly didn't feel that way when I contacted Plusnet and was left without email for weeks and weeks.

Happy New Year!!!!!

Re: Mobile marketing email after webmail issues

MattyC — Thu, 29 Dec 2016 12:06:07 GMT

Let me assure you that there was no malice intended. Apologies that it was sent at a poor time.

Matty

Re: Mobile marketing email after webmail issues

Fibreflop — Mon, 16 Jan 2017 16:14:28 GMT

Thanks MattyC,

Sadly my webmail is slower than ever today.... I am not a heavy user by any means but it is painful when I do try and send the odd email.

I was thinking of switching to the PN Mobile deal but then get a little worried that it might be a bad move based on the webmail issues we have had for months and months. By the way I would happily pay a subscription for webmail if it worked.

Perhaps PN marketing Dept should be aware of these issues which defeat their advertising?

Many thanks