topic Appalling Customer Service in Plusnet Feedback

Appalling Customer Service

grassroots2012 — Sat, 24 Dec 2016 13:01:56 GMT

My contract is up and I have asked them to match the offer on USwitch. Will not do so and this is the last straw. Yes they are the cheapest but I don't know from where they get their customer service figures. I suspect they make them up. Their advisor admitted that the offers are only to get new customers. So much for loyalty. Like 'jelv', I expect better service than I have received, see my post on webmail earlier this year. Any recommendations as to who is best?

Re: Appalling Customer Service

RJM — Sat, 24 Dec 2016 15:01:27 GMT

The "BT" offer with the £125.00 BT reward card looks the best at the moment.

My contract expires soon so, I will just have to see what they offer.

With price of everything going-up - especially with electricity, gas, etc - 2017 is going to be a tough year!

Really do not want leave Plusnet.

Re: Appalling Customer Service

MattyC — Wed, 28 Dec 2016 12:19:35 GMT

Apologies for the previous issues with webmail. Just to confirm, is the only issue at the moment that we're not matching an affiliate's discount?

Re: Appalling Customer Service

grassroots2012 — Wed, 28 Dec 2016 16:14:48 GMT

At the moment but the webmail problem will not go away. I was more or less told to go away and have been quite appalled at the attitude of Pusnet so called Customer service over tha past 18 months. I will probably move to BT