https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394728#M74958 Why is it you have to wait 30 minutes plus to log a fault, but new customer sales enquires are answered in 3 seconds. I truly regret moving to Plusnet. I was considering using the new mobile service but not now! Mon, 12 Dec 2016 12:43:09 GMT stevedean99 2016-12-12T12:43:09Z https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394728#M74958 Why is it you have to wait 30 minutes plus to log a fault, but new customer sales enquires are answered in 3 seconds. I truly regret moving to Plusnet. I was considering using the new mobile service but not now! Mon, 12 Dec 2016 12:43:09 GMT https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394728#M74958 stevedean99 2016-12-12T12:43:09Z https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394760#M74959 <P>Sorry, this is just a fellow rant, but after all another user cannot supply you with a fix. You used to be able to get through to them right away but these cheap creeps have obviously refused to hire enough people to answer calls. Plus their intensely annoying rustic clodhopper voice telling you to go to dooble-yoo dooble-yoo dooble-you (which you have just come from, as you couldn't get your problems sorted &nbsp;here). Sweet that they want to assert pride in Yorkshire, but this contemptuous and incompetent "service" is nothing to be proud of!</P> Mon, 12 Dec 2016 13:53:07 GMT https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394760#M74959 Rappaccini 2016-12-12T13:53:07Z https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394769#M74960 <P>Okay, got it sorted! Telephone and say that you want to leave. THEN you get someone right away!</P> Mon, 12 Dec 2016 14:07:00 GMT https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394769#M74960 Rappaccini 2016-12-12T14:07:00Z https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394835#M74961 <P>Apologies for the wait times you've both experienced.</P> <P>&nbsp;</P> <P>Regarding faults, I would recommend going through our troubleshooting guides in the first instance here: <A href="https://www.plus.net/help/broadband/connection-troubleshooting/" target="_blank">https://www.plus.net/help/broadband/connection-troubleshooting/</A></P> <P>If you continue to experience problems following this, it would be best to raise a fault here: <A href="http://faults.plus.net" target="_blank">http://faults.plus.net</A></P> <P>&nbsp;</P> <P>Unfortunately the wait times for the departments you've mentioned won't always be the same due to the type of call coming through to the advisors on each department. Although calling through to sales and retentions may result in the call being answered sooner due to the amount of calls coming through to that particular department, it would usually still results in being transferred to the correct call queue if the call was regarding tech support.</P> Mon, 12 Dec 2016 16:32:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Appalling-wait-time-for-Customer-Service/m-p/1394835#M74961 HarryB 2016-12-12T16:32:17Z