https://community.plus.net/t5/Plusnet-Feedback/A-BIG-thankyou-technical-support/m-p/1393972#M74925 <P>I will google my head off trying to solve a problem...ringing for support is the very last resort. Today, due to problems I just couldn't remedy I rung tech support. Estimated wait was 30 minutes so it was a nice surprise that it didn't take that long to get through. <FONT color="red"> [CSA Removed]</FONT> who helped me out was an absolute star! He helped me through, checked everything was all good, and was a lovely chap taboot!</P> <P>Amongst all the negatives I thought it only nice to post a positive where it is due <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> <P><FONT color="red">Moderator's note by Dick (Strat) CSA name moved to a private board for staff as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT></P> Fri, 09 Dec 2016 22:10:07 GMT Splooshy 2016-12-09T22:10:07Z https://community.plus.net/t5/Plusnet-Feedback/A-BIG-thankyou-technical-support/m-p/1393972#M74925 <P>I will google my head off trying to solve a problem...ringing for support is the very last resort. Today, due to problems I just couldn't remedy I rung tech support. Estimated wait was 30 minutes so it was a nice surprise that it didn't take that long to get through. <FONT color="red"> [CSA Removed]</FONT> who helped me out was an absolute star! He helped me through, checked everything was all good, and was a lovely chap taboot!</P> <P>Amongst all the negatives I thought it only nice to post a positive where it is due <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> <P><FONT color="red">Moderator's note by Dick (Strat) CSA name moved to a private board for staff as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT></P> Fri, 09 Dec 2016 22:10:07 GMT https://community.plus.net/t5/Plusnet-Feedback/A-BIG-thankyou-technical-support/m-p/1393972#M74925 Splooshy 2016-12-09T22:10:07Z https://community.plus.net/t5/Plusnet-Feedback/A-BIG-thankyou-technical-support/m-p/1393999#M74927 <P>Glad to hear that!</P> <P>We'll make sure your feedback is passed on.</P> Fri, 09 Dec 2016 14:47:59 GMT https://community.plus.net/t5/Plusnet-Feedback/A-BIG-thankyou-technical-support/m-p/1393999#M74927 MatthewWheeler 2016-12-09T14:47:59Z