topic Thanks to chat advisor in Plusnet Feedback

Thanks to chat advisor

prdawes — Sun, 04 Dec 2016 10:11:47 GMT

Thanks very much to chat advisor Richard who fixed my broadband setup today following a phone line repair. By the way, the connection reset that was part of the fix prevented me doing the usual chat customer survey which is a pity since my problem was resolved! Is there any way to do it after the event? I have used the chat advisor a few times over the last few days and it has been very good.

Re: Thanks to chat advisor

geek26 — Sun, 04 Dec 2016 14:32:43 GMT

So glad you had a good expirence it's not very often that people post about the good things... Someone from Plusnet should be able to review tickets on your account to find Richard and let him know you're happy.

James

Re: Thanks to chat advisor

MattyC — Mon, 05 Dec 2016 12:38:56 GMT

Thanks a lot for the great feedback @prdawes.

I know the Richard in question, so I'll pass on the good feedback to him and his manager

Matty

Re: Thanks to chat advisor

Mr_Ormerod — Tue, 06 Dec 2016 10:04:35 GMT

Nice to see a positive post for a change!

Shame my post got censored by staff when I gave feedback to specific CSRs

Glad your problem got sorted, still awaiting mine, fingers crossed though, Santa might bring me some nice bandwidth.