topic Re: plusnet dealing with public in Plusnet Feedback

plusnet dealing with public

wullie1938 — Tue, 29 Nov 2016 14:43:55 GMT

i wonder how we could get plusnet to answer our calls sooner ive waited up to 37 mins now if i ask amazon to phone me i get a call in seconds!!!

my download speed was 0.01mbs!! so i have to phone plusnet am i missing something in the olden days one could e mail raise a ticket get your line checked but not now you have to listen to someone telling you what to do but you have done that just get my speed up

who says ill be renewing my contract?

Re: plusnet dealing with public

MattyC — Wed, 30 Nov 2016 14:08:10 GMT

Are you still having problems with your download speeds? I've made a couple of changes to your profile which should hopefully improve things a little bit.

Re: plusnet dealing with public

Strat — Wed, 30 Nov 2016 14:19:54 GMT

Moderator's note by Dick (Strat) Off topic, irrelevant and insulting posts removed.

Re: plusnet dealing with public

wullie1938 — Wed, 30 Nov 2016 14:20:11 GMT

Not yet ladddie

Re: plusnet dealing with public

wullie1938 — Mon, 27 Feb 2017 23:00:53 GMT

Is this the best you can do?

2/27/2017 10:49 PM GMT	87.115.221.223	0.62 Mb/s	0.36 Mb/s	343 ms

Re: plusnet dealing with public

Anoush — Tue, 28 Feb 2017 10:56:49 GMT

Hi there

I've tested your line and I'm not detecting a problem.

Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	30.5	61
SNR Margin:	12	10
Errored Seconds:	1	0
HEC Errors:	0	0
Cell Count:	2173	2534
Speed:	448	2080

Are you connecting wirelessly or using a wired connection?

Re: plusnet dealing with public

wullie1938 — Tue, 28 Feb 2017 14:09:20 GMT

Both averages out the same there was a drop in speed now gone up to 1.69 but nowhere near the2.31 on 18/2/17

I would say there is a problem

bill

Re: plusnet dealing with public

Anoush — Tue, 28 Feb 2017 15:02:33 GMT

Sorry to hear about the drop in speed. At the moment, your throughput of 1.69 Mbps is looking OK.

If the problem happens again, please can you run a speed test at http://speedtest.btwholesale.com, being sure to complete the further diagnostics after the first test completes then raise a fault to us at http://faults.plus.net

Thanks

Re: plusnet dealing with public

wullie1938 — Thu, 02 Mar 2017 15:17:34 GMT

1.69 is not good when ive been getting 2.31!!