topic Re: Improved or not? in Plusnet Feedback

Improved or not?

foxleybob — Thu, 24 Nov 2016 01:08:24 GMT

So, has the customer service imroved?

Not used them myself yet,I'm going by the adverts I've seen on the TV

Re: Improved or not?

chenks76 — Sun, 27 Nov 2016 17:29:35 GMT

not

Re: Improved or not?

foxleybob — Sun, 27 Nov 2016 17:32:54 GMT

So the adverts are not true...

That's naughty of them.

Re: Improved or not?

chenks76 — Sun, 27 Nov 2016 17:47:45 GMT

depends what the adverts are saying.
i doubt they specifically say "our support has improved"

Re: Improved or not?

ejs — Sun, 27 Nov 2016 18:33:54 GMT

The Plusnet website usually describes the service as "award winning", and yes, they've got loads of awards from various places that nobody cares about any more. uSwitch, Broadband Genie, Simplifydigital, MoneySuperMarket, Moneywise - all names which mean very little to me.

In one place it says the service is "outstanding", without actually specifying if that's outstandingly good or outstandingly bad. That's a bit like saying it's "exceptional" or "second to none", or anything else that sounds good but doesn't really mean anything.

"UK based" is probably the only part of the marketing for the support that has any substance.

Re: Improved or not?

jelv — Mon, 28 Nov 2016 08:34:05 GMT

@foxleybob

You can see my opinion in the post linked from my signature.

Re: Improved or not?

MattyC — Mon, 28 Nov 2016 10:58:29 GMT

@foxleybob - Let me know if you have any questions if you're thinking of signing up.

Matty

Re: Improved or not?

foxleybob — Tue, 29 Nov 2016 14:03:02 GMT

I'm already with you (newbie) Matty, thanks.

I was just curious in case i have to contact customer support for anything later, which I hope I don't going by the complaints I've read here.