topic Re: rDNS changed itself back to default in Plusnet Feedback

rDNS changed itself back to default

jtankard — Wed, 23 Nov 2016 18:40:44 GMT

Hi Guys,

I know this topic exists but it's quite old. Just want to say we are a business customer and rDNS is still changing by itself back to default, after speaking to a really helpful support guy called Simon in support he said this could ONLY be changed manually not automatically - my question is then, who is changing rDNS back to default without the customers agreement? This has caused us no end of email issues this week until we realized what had happened.

Simon is thankfully putting it back to what it should be.

Regards John

Re: rDNS changed itself back to default

dvorak — Wed, 23 Nov 2016 18:43:55 GMT

just checked mine and its changed back as well

Re: rDNS changed itself back to default

jtankard — Wed, 23 Nov 2016 18:46:14 GMT

It's bizarre Dvorak - it needs looking into by technical as this could cause business email users who run their own servers no end of problems if they don't realize it could have possibly reverted back to default.

Re: rDNS changed itself back to default

30FTTC06 — Wed, 23 Nov 2016 18:46:34 GMT

Me too, oh lord.....

Re: rDNS changed itself back to default

RichardB — Wed, 23 Nov 2016 19:03:53 GMT

and mine

Someone run the wrong script?

Re: rDNS changed itself back to default

MisterW — Wed, 23 Nov 2016 19:33:34 GMT

Looks like it's widespread, mind's gone too

Re: rDNS changed itself back to default

RealAleMadrid — Wed, 23 Nov 2016 20:11:39 GMT

Me too, I hope plusnet will fix this quickly.

Re: rDNS changed itself back to default

bobpullen — Wed, 23 Nov 2016 21:25:42 GMT

Apologies folks, we've identified the issue and things should be back to normal early tomorrow morning after an overnight reload.

Thanks for bringing it to our attention.

Re: rDNS changed itself back to default

dvorak — Wed, 23 Nov 2016 21:37:21 GMT

Thanks bob

Re: rDNS changed itself back to default

30FTTC06 — Thu, 24 Nov 2016 08:13:48 GMT

All good here now, Cheers.

Re: rDNS changed itself back to default

dvorak — Thu, 24 Nov 2016 08:48:04 GMT

sorted here too

Re: rDNS changed itself back to default

chenks76 — Thu, 24 Nov 2016 11:36:46 GMT

so why does this keep happening?
this is not the first (or even second) time this has happened in a recent timescale.

saying you've identified the issue is one thing, but clearly you keep having the same issue otherwise it would have been a one-off occurrence.