topic Re: Andy Baker - Plusnet CEO -- Complaint Sent - in Plusnet Feedback

Andy Baker - Plusnet CEO -- Complaint Sent -

ckcentre — Fri, 18 Nov 2016 11:07:15 GMT

Just letting you know that we have dropped a mail to your CEO [Removed] (hopefully thats correct?) - Due to the apalling outage we have suffered on our business line for nearly 3 weeks now - Despite numerous apologies, a 5 quid refund and blaming of other companies we still have no phone or brodband . So I dropped a mail to Andy to see if he can help us - Our account is ckcentre - there is only one open question on our account pertaining to this issue - Sort it out Plusnet - No more excuses please !! We just want what we are paying for . I assume Andy has facebook or twitter Im looking for those now - I'll let you know when I find them.

Moderator's note by Adie (Dvorak) removed email address

Re: Andy Baker - Plusnet CEO -- Complaint Sent -

ckcentre — Fri, 18 Nov 2016 11:48:11 GMT

Moderator's note by Adie (Dvorak) removed email address

Re: Andy Baker - Plusnet CEO -- Complaint Sent -

MattyC — Fri, 18 Nov 2016 12:05:52 GMT

Hi @ckcentre,

I believe we've been in correspondence on social media too. I've flagged this thread up to our business team.

Really sorry to see that the issue is still ongoing.

Matty

Re: Andy Baker - Plusnet CEO -- Complaint Sent -

ckcentre — Fri, 18 Nov 2016 12:35:57 GMT

That's apology number 78 I think what we really need is our line and bband back - Whats the ETA???

3 weeks is terible for a business to have no land based comms with the outside world, with only a fiver refund . Cant you get some answers I have found andy baker's mobile number left him a few messages as well and on his fbook etc