topic Re: No LIVE CHAT despite it being within opening hours in Plusnet Feedback

No LIVE CHAT despite it being within opening hours

Anon — Wed, 16 Nov 2016 16:54:10 GMT

What a disgrace want to find something out and we were promised Live Chat would be OK when tickets taken away but at 16.50 on a Wed nesday I get the following message

"Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm. Outside of these times, or if you want to talk about moving or faults, call us free of charge on 0800 023 2221 or 0330 123 9123 from a mobile"

What an absolute disgrace this company have become. See how the mighty are fallen.

I'm a customer get me out of here.

Re: No LIVE CHAT despite it being within opening hours

Browni — Wed, 16 Nov 2016 16:59:08 GMT

It's working fine for me.

Have a look here for more info.

Re: No LIVE CHAT despite it being within opening hours

198kHz — Wed, 16 Nov 2016 17:17:11 GMT

...call us free of charge on 0800 023 2221 or 0330 123 9123 from a mobile"

The source of that info needs amending.

The 0330 number would be chargeable from a mobile - the 0800 number would not.

Re: No LIVE CHAT despite it being within opening hours

Mr_Ormerod — Wed, 16 Nov 2016 20:08:07 GMT

Make sure you don't have any ad blockers currently running as this can stop the livechat service from running.