https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386160#M74414 <P>Sorry for any long wait you've had recently.</P> <P>Is there anything we can help with?</P> Wed, 16 Nov 2016 14:26:14 GMT MatthewWheeler 2016-11-16T14:26:14Z https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1368985#M73298 1.5 hours wait yesterday night and no answer.<BR /><BR />1 hour estimate this morning, still on hold.<BR /><BR />Poor customer service <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> Sun, 18 Sep 2016 10:46:49 GMT https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1368985#M73298 jpoly 2016-09-18T10:46:49Z https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386147#M74413 <P>Wouldn't be SOOO bad if there was more than 2 ... well it's not music... clips of noise on the hold music, neither of which are normalised <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> 2 20 second clips of noise then recorded message, then loop ad infinitum <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /></P> Wed, 16 Nov 2016 14:05:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386147#M74413 Mr_Ormerod 2016-11-16T14:05:27Z https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386160#M74414 <P>Sorry for any long wait you've had recently.</P> <P>Is there anything we can help with?</P> Wed, 16 Nov 2016 14:26:14 GMT https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386160#M74414 MatthewWheeler 2016-11-16T14:26:14Z https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386161#M74415 <P>Maybe a direct number for an open issue?</P> <P>&nbsp;</P> <P>Over the past month I have spent 8+ hours on the phone to plus.net support, and I bet half of that was listening to hold music <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /></P> Wed, 16 Nov 2016 14:29:15 GMT https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386161#M74415 Mr_Ormerod 2016-11-16T14:29:15Z https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386171#M74417 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/41565">@Mr_Ormerod</a> I'll respond to your other thread shortly.</P> Wed, 16 Nov 2016 14:39:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Sorry-for-making-you-wait-but-our-customer-service-isn-t-great/m-p/1386171#M74417 MatthewWheeler 2016-11-16T14:39:35Z