topic Re: Has Plusnet gone downhill? in Plusnet Feedback

Has Plusnet gone downhill?

Jovin123 — Tue, 08 Nov 2016 20:07:58 GMT

Hi All

Is it me or is Plusnet Customer Service going downhill? I am considering upgrading to fibre or going to another provider as there are some very good deals around at the moment.

Spoke to someone via webchat but they werent able to help & said I needed to speak to the Customer Options Team but they were closed at the time. Fair enough speak to them the next day.

Eventually got to speak to someone who gave me upgrade choices and offered discount. I asked for all info to be emailed, yes no problem came the answer.

Havent received anything but I was able to add an update to the original webchat. Had a reply to that which says they have no record of the conversation with the COT and the subject has been closed.

Very helpful, perhaps I should jut leave anyway....

Re: Has Plusnet gone downhill?

chenks76 — Tue, 08 Nov 2016 21:21:45 GMT

"going" downhill?
it's already at the bottom of the hill with moss growing over it.

Re: Has Plusnet gone downhill?

billnotben — Tue, 08 Nov 2016 22:01:11 GMT

As the saying goes - if you have to ask....................

Re: Has Plusnet gone downhill?

rongtw — Wed, 09 Nov 2016 07:20:09 GMT

Unfortunately PN is on the slippy slope to a Has Been

Re: Has Plusnet gone downhill?

MattyC — Wed, 09 Nov 2016 11:08:48 GMT

Havent received anything but I was able to add an update to the original webchat. Had a reply to that which says they have no record of the conversation with the COT and the subject has been closed.

I've got the chat record and I've sent it to you here. I'll feed back on the agent that advised that they couldn't see the chat as the reference is clearly documented on your account.

I'll be happy to action any of the deals offered for you too.