topic Re: Complain to Plusnet by Email - General dropouts / packet loss / problems in Plusnet Feedback

Complain to Plusnet by Email - General dropouts / packet loss / problems

mtwbath — Fri, 04 Nov 2016 16:30:35 GMT

There are still major problems with PlusNet network affecting customers with dropouts / packet loss / intermittent long latency

Response on tickets and customer service is very slow and PlusNet will do anything to fob you off.

However at last a email address to complain to !!!!

complaints@plusnet.net

is a customer service email address

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

HarryB — Fri, 04 Nov 2016 16:59:25 GMT

The email address you've mentioned seems to be incorrect.

However the email address I believe your referring to is an internal email address. Not a customer service email address as you are advising.

Looking at your account I can see our complaints team have previously responded to you and there is unfortunately nothing further we can advise via the forums to help with that matter.

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

jelv — Fri, 04 Nov 2016 17:00:36 GMT

Sending a complaint to an email black hole isn't going to get you far!

See https://www.plus.net/help/legal/complaints-code-of-practice/ for how to raise a complaint.

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

Mav — Fri, 04 Nov 2016 17:02:23 GMT

Moderator's note by Mike (Mav)

Duplicate post removed

Re: Complain to Plusnet by Email - General dropouts / packet loss / problems

mikeyd — Fri, 04 Nov 2016 21:16:20 GMT

mtwbath , Please don't take this the wrong way. I took the afternoon off today, as I knew I would have to ring plusnet (No broadband for me for over a month, spending lots of money on an EE 3g wifi thing). It took 20 minutes for them to pick up the phone and whilst waiting I read this thread and other posts of yours. Again, please tell me to shut up if you want but what exactly is the problem you are seeing? You presumably need a connection that doesn't ever drop any packets (correct me if i'm wrong) I am just curious why?