topic Confusing ticket message in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Confusing-ticket-message/m-p/1381362#M74179 <P>Ticket #136362415 says:</P> <BLOCKQUOTE> <P><SPAN class="stand-out">A LLU PSTN cease has been placed on this account. This is due to complete on 02/11/2016 23:59:59.</SPAN></P> </BLOCKQUOTE> <P><SPAN class="stand-out">I've checked with both the other suppliers involved and there is no such order visible on the OpenReach system, nor does the ticket bear any resemblance to what is due to happen at that time. Phoning your support also tell me that the ticket is erroneous.</SPAN></P> <P><SPAN class="stand-out">Also, I've received no communication from you in line with what I understood were the OFCOM rules designed to prevent slamming.</SPAN></P> <P><SPAN class="stand-out">Another part of your processes that needs investigating!</SPAN></P> Mon, 31 Oct 2016 10:02:14 GMT jelv 2016-10-31T10:02:14Z Confusing ticket message https://community.plus.net/t5/Plusnet-Feedback/Confusing-ticket-message/m-p/1381362#M74179 <P>Ticket #136362415 says:</P> <BLOCKQUOTE> <P><SPAN class="stand-out">A LLU PSTN cease has been placed on this account. This is due to complete on 02/11/2016 23:59:59.</SPAN></P> </BLOCKQUOTE> <P><SPAN class="stand-out">I've checked with both the other suppliers involved and there is no such order visible on the OpenReach system, nor does the ticket bear any resemblance to what is due to happen at that time. Phoning your support also tell me that the ticket is erroneous.</SPAN></P> <P><SPAN class="stand-out">Also, I've received no communication from you in line with what I understood were the OFCOM rules designed to prevent slamming.</SPAN></P> <P><SPAN class="stand-out">Another part of your processes that needs investigating!</SPAN></P> Mon, 31 Oct 2016 10:02:14 GMT https://community.plus.net/t5/Plusnet-Feedback/Confusing-ticket-message/m-p/1381362#M74179 jelv 2016-10-31T10:02:14Z Re: Confusing ticket message https://community.plus.net/t5/Plusnet-Feedback/Confusing-ticket-message/m-p/1381466#M74181 <P>Sorry to see this. I've flagged it up with the relevant people to investigate why it hasn't sent the leaving notification as it should have.</P> Mon, 31 Oct 2016 14:08:50 GMT https://community.plus.net/t5/Plusnet-Feedback/Confusing-ticket-message/m-p/1381466#M74181 HarryB 2016-10-31T14:08:50Z