https://community.plus.net/t5/Plusnet-Feedback/Support/m-p/661517#M7407 Hi there, <BR />Your ticket was raised to the generic ticket pool, which currently has quite a few tickets in it unfortunately. We're working hard to clear these down, and I can see your ticket was responded to a lot sooner than 60 hours. <BR />I've just responded again. Fri, 20 Nov 2009 12:48:23 GMT Mand 2009-11-20T12:48:23Z https://community.plus.net/t5/Plusnet-Feedback/Support/m-p/661516#M7406 Just posted a support request as my bandwidth has dropped to 0.5Mbit&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@EF02202129013B5A91517CA3B2B0F58A/images/emoticons/cry.gif" alt="Cry" title="Cry" /><BR />The reply I got back said:<BR />"Current average response time:60 hours 21 minutes 49 seconds" <BR />60hrs !!!, I've never had to wait much above 12 before, and often its been 2 or 3!&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /><BR />What's going on???&nbsp; Cut-backs???&nbsp; Time to look for a new ISP??? Thu, 19 Nov 2009 22:55:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Support/m-p/661516#M7406 nigelwest 2009-11-19T22:55:46Z https://community.plus.net/t5/Plusnet-Feedback/Support/m-p/661517#M7407 Hi there, <BR />Your ticket was raised to the generic ticket pool, which currently has quite a few tickets in it unfortunately. We're working hard to clear these down, and I can see your ticket was responded to a lot sooner than 60 hours. <BR />I've just responded again. Fri, 20 Nov 2009 12:48:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Support/m-p/661517#M7407 Mand 2009-11-20T12:48:23Z