topic Re: Chat is useless! in Plusnet Feedback

Chat is useless!

jelv — Wed, 19 Oct 2016 11:39:24 GMT

How are you supposed to get in to chat if none of the options in the "What would you like to chat about today?" drop down are remotely appropriate to the question you want to ask?

Re: Chat is useless!

Oldjim — Wed, 19 Oct 2016 11:44:50 GMT

Very simple

Select Other then My Question isn't listed

Re: Chat is useless!

jelv — Wed, 19 Oct 2016 11:59:42 GMT

It's the next step - there isn't a not listed option:

Re: Chat is useless!

Oldjim — Wed, 19 Oct 2016 12:04:50 GMT

you are correct - I didn't check that far

Re: Chat is useless!

HarryB — Wed, 19 Oct 2016 12:23:37 GMT

@jelv wrote:

How are you supposed to get in to chat if none of the options in the "What would you like to chat about today?" drop down are remotely appropriate to the question you want to ask?

Do you mind me asking what it is that you're wanting to chat about?

Re: Chat is useless!

Oldjim — Wed, 19 Oct 2016 12:40:36 GMT

How about - I want to transfer my domain out - see two other threads on it

Re: Chat is useless!

HarryB — Wed, 19 Oct 2016 12:47:42 GMT

Questions regarding Domains are still covered by the ticket system: https://www.plus.net/wizard/index.html

Re: Chat is useless!

Oldjim — Wed, 19 Oct 2016 13:15:34 GMT

very possibly but how is one supposed to get there

Re: Chat is useless!

MauriceC — Wed, 19 Oct 2016 14:57:14 GMT

@HarryB wrote:

Questions regarding Domains are still covered by the ticket system: https://www.plus.net/wizard/index.html

Is this the same Ticket system that is now deprecated and unavailable apart from a small number of ill defined conditions? @HarryB

Quite a number of observations in various threads that even once you've successfully entered a Ticket it takes 3 -5 days to rise to the top of the pool for action.

Re-instate the Ticket system - you know it makes sense.