topic Re: New package...and 80% slower speed. WOW in Plusnet Feedback

New package...and 80% slower speed. WOW

firedemon1 — Thu, 19 Nov 2009 19:55:22 GMT

Yesterday I was switched over to Plusnet Premium. I wanted to go on that because I can't leave my PC on over night so thought the 80Gb allowance during peak times would be great.
And what happened? My already puny 2.5Mb link (which rarely got above a 300kbs effective download speed) dropped its effective speed to a breathtaking 50kbs between 4pm and, roughly, 11pm. This is utterly absurd. Tried phoning AND raising a ticket but to no avail.
Frankly, I'm sick of complaining about it. Load of rubbish

Re: New package...and 80% slower speed. WOW

bobpullen — Thu, 19 Nov 2009 20:56:09 GMT

Had a quick look at your account and I can't see any reason for this at all
Your IP profile is currently 2000kbps so you should be able to achieve a maximum throughput speed similar to this. You're not mixing up your kilobits and kilobytes are you?
2000kbps or 2Mbps = 250kBps.
What does a BT speedtest tell you?

Re: New package...and 80% slower speed. WOW

firedemon1 — Fri, 20 Nov 2009 08:49:10 GMT

LOL
So now I'm paranoid that I've got my numbers wrong (and I work in ICT support)
I will take a deeeeep breath and re-check / re-test everything tonight
Watch this space

Re:New package...and 80% slower speed. WOW

Chris — Fri, 20 Nov 2009 11:48:48 GMT

Let us know how the retesting goes, we'll keep an eye out for the results.

Re: New package...and 80% slower speed. WOW

firedemon1 — Fri, 20 Nov 2009 17:38:21 GMT

Copied From BT test:
Download speed achieved during the test was - 1664 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.

BUT
When I try to download a large test file from thinkbroadband.com the download speed fluctuates between 50KB/Sec and 85KB/Sec
So, my practical, real time download speed is significantly lower than the tests are suggesting

Re: New package...and 80% slower speed. WOW

pierre_pierre — Fri, 20 Nov 2009 19:20:41 GMT

premium is not line speed for downloading see http://www.kitz.co.uk/isp/plusnet_shaping.htm

Re: New package...and 80% slower speed. WOW

firedemon1 — Fri, 20 Nov 2009 19:47:34 GMT

NOW I get it
Ok, so 4pm to 10pm I'm not going to get anything special (not that my connection is all that special in any case)
Thanks pierre_pierre
And thanks to Bob and Chris as well. I guess I'm never going to see blistering speeds until BT do something to improve my line.

Re: New package...and 80% slower speed. WOW

firedemon1 — Fri, 20 Nov 2009 19:55:41 GMT

Out of interest, is my exchange ADSL2+ enabled? Could that be my way forward to broadband nirvana?

Re: New package...and 80% slower speed. WOW

Strat — Fri, 20 Nov 2009 20:02:08 GMT

Pop some info in here firedemon1 as a start.
Your looking for the 21CN WBC status.

Re: New package...and 80% slower speed. WOW

pierre_pierre — Fri, 20 Nov 2009 20:18:51 GMT

but take a bucket of something with you, it says my date was 29/9/09, but dont think it has been done yet, there is another list, offto try and find it

Re: New package...and 80% slower speed. WOW

pierre_pierre — Fri, 20 Nov 2009 20:24:12 GMT

found the official list, here http://community.plus.net/21cn-exchange-availability/

Re: New package...and 80% slower speed. WOW

Strat — Fri, 20 Nov 2009 20:27:49 GMT

...but it helps to have the exchange code from my link to use Pierre's link.

Re: New package...and 80% slower speed. WOW

pierre_pierre — Fri, 20 Nov 2009 20:30:18 GMT

Sam knows
ADSL status: Enabled as of 29/06/2001
ADSL Max status: Enabled as of 30/03/2006
SDSL status: Not available
21CN WBC status: RFS date set : 29/09/2009
21CN PSTN switchover target: Q2 2009

BT list - EABNT LONDON NORTH WEST 01/02/2010 28/02/2010

Re: New package...and 80% slower speed. WOW

pierre_pierre — Fri, 20 Nov 2009 20:32:22 GMT

and its a long list, I had to do a control F (search) for the exchange code, not the exchange name

Re: New package...and 80% slower speed. WOW

Strat — Fri, 20 Nov 2009 20:34:01 GMT

21CN WBC status: Not available

Re: New package...and 80% slower speed. WOW

firedemon1 — Fri, 20 Nov 2009 22:16:35 GMT

HMMMMMMMMMMMM
Well, it says it's coming - 28/02/2010
Now, let's say that by some weird stretch of the imagination BT actually do this on time, how long after the exchange upgrade can PN up my speed? (Sorry if the question's a bit naiive)
Oh, and I wish I'd started coming here many moons ago - I'm learning a lot in a short time. Thanx guys

Re:New package...and 80% slower speed. WOW

Mand — Mon, 23 Nov 2009 20:42:27 GMT

Assuming the BT date is met we can upgrade you in 5 days.

Re:New package...and 80% slower speed. WOW

firedemon1 — Mon, 23 Nov 2009 23:03:46 GMT

"GO BT GO"

[Moderator's note by Barry Zubel: Full quote of preceding post removed, as per Forum Rules ]

Re: New package...and 80% slower speed. WOW

firedemon1 — Thu, 04 Mar 2010 11:25:17 GMT

It's been a long while since I updated this thread.
Now it looks as if BT will have done their bit at the end of this month.
My question is, will I need to do anything to get the new faster speeds or will it happen automatically?

Re: New package...and 80% slower speed. WOW

orbrey — Fri, 05 Mar 2010 12:54:56 GMT

We'll need to place the order manually as soon as your exchange is enabled, so we'll keep an eye out for you. If you post back here or drop one of us a PM we can get the order placed.