topic Re: Migrated away from Plusnet in Plusnet Feedback

Migrated away from Plusnet

SteveH1 — Sun, 09 Oct 2016 14:20:39 GMT

Migrated to Zen today, had a technical query so sent an email to their tech support, yes an email.

It took them 11 minuits to reply from a person and answer my question.

Plusnet really have fallen by the wayside when it comes to customer support.

Re: Migrated away from Plusnet

Oldjim — Sun, 09 Oct 2016 14:25:43 GMT

compare the costs - if Plusnet charged similar numbers and didn't have silly offers they could do the same

Re: Migrated away from Plusnet

alanf — Sun, 09 Oct 2016 16:21:55 GMT

Better experience than I had.

I toyed with the idea of moving to Zen a few months ago as over the course of the first year, taking into account the offer for the first few months, it would have cost me much the same as Plusnet. I rang the sales number and left voicemail for them to call me back. They never did which rather put me off. I reasoned that if they couldn't be bothered to to respond before I was a customer then what chance would I have once I was under contract.

Re: Migrated away from Plusnet

RobPN — Sun, 09 Oct 2016 19:05:32 GMT

@Oldjim wrote:

compare the costs - if Plusnet charged similar numbers and didn't have silly offers they could do the same

Or even just the "didn't have silly offers" part of your statement would go a long way ...

Re: Migrated away from Plusnet

chenks76 — Sun, 09 Oct 2016 19:48:54 GMT

@Oldjim wrote:

compare the costs - if Plusnet charged similar numbers and didn't have silly offers they could do the same

they might not even need to increase the charges... just stop giving FREE broadband for the ENTIRE length of the contract, while suckers like existing customers have to pay full price.

Re: Migrated away from Plusnet

BillEvil — Mon, 10 Oct 2016 08:43:05 GMT

I just did. The cost for Broadband without line rental is actually just cheaper than PlusNet's for me.

Probably due to the fact that Zen seem not to discriminate against rural areas for which PN charge a premium price for almost no (512kbps) service!

If not for the fact I will be going to use Tooway satellite soon, I would have migrated to Zen today - same price as PN charge but with service ! I'd still be stuck with 512kbps though thanks to BT 😞

Re: Migrated away from Plusnet

2u2me — Mon, 10 Oct 2016 09:38:39 GMT

Gee wiz people, vote with your feet! if you can`t get a good deal with plusnet when you renew, move away then come back as a new customer!

Re: Migrated away from Plusnet

MattyC — Mon, 10 Oct 2016 10:03:30 GMT

@SteveH1 - Wishing you all the best with your new provider. Let us know if there's any problems at any point regarding the closure of your account.

Re: Migrated away from Plusnet

SteveH1 — Mon, 10 Oct 2016 17:56:49 GMT

Thanks Matty, hopefully all will go smoothly.