https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373926#M73749 <P>does <FONT color="red">[CSA Removed]</FONT> exist?...if so here goes</P> <P>....please check out this appalling example of <EM>Plus</EM>Net’s service, or lack of it</P> <P>The mess-up relating to my fibre upgrade leaves me with little confidence in your company and a dread of what might happen later this week to my internet connection. I spoke to Tom in your technical department earlier today querying delays.....he admitted that his colleague in sales had neglected to order the router I require (I upgraded on 22 September)..........</P> <UL> <LI>I was told on 22 September to expect a new router in a few days</LI> <LI>Fibre would kick-in after circa 10 days</LI> <LI>No router arrived</LI> <LI>4<SUP>th</SUP> October I phone ...waiting 20 mins for an answer, to be told that you had neglected to order the router</LI> <LI>Technical Tom informs me that fibre will start on Thursday 6<SUP>th</SUP> October! This Tom incidentally has been most helpful</LI> <LI>If no router by then I will have no internet</LI> <LI>I ask him to delay...this has I HOPE been done.......</LI> </UL> <P>&nbsp;</P> <P>If I hadn’t phoned earlier today I would be in big trouble on Thursday....please assure me that this will not be the case</P> <P>&nbsp;..also I think that some form of compensation is in order</P> <P>Bops</P> <P><FONT color="red">Moderator's note by Mike (Mav): CSA name removed as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT>.</P> <P><FONT color="red">Moderator's note by Mike (Mav): Alteration of company name edited as per <A href="https://community.plus.net/t5/Community-Announcements/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A>.</FONT></P> <P><FONT color="blue">Moderator's note by Mike (Mav): Changed topic title after splitting topic to new thread.<BR /></FONT></P> Tue, 04 Oct 2016 16:09:09 GMT bops 2016-10-04T16:09:09Z https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373926#M73749 <P>does <FONT color="red">[CSA Removed]</FONT> exist?...if so here goes</P> <P>....please check out this appalling example of <EM>Plus</EM>Net’s service, or lack of it</P> <P>The mess-up relating to my fibre upgrade leaves me with little confidence in your company and a dread of what might happen later this week to my internet connection. I spoke to Tom in your technical department earlier today querying delays.....he admitted that his colleague in sales had neglected to order the router I require (I upgraded on 22 September)..........</P> <UL> <LI>I was told on 22 September to expect a new router in a few days</LI> <LI>Fibre would kick-in after circa 10 days</LI> <LI>No router arrived</LI> <LI>4<SUP>th</SUP> October I phone ...waiting 20 mins for an answer, to be told that you had neglected to order the router</LI> <LI>Technical Tom informs me that fibre will start on Thursday 6<SUP>th</SUP> October! This Tom incidentally has been most helpful</LI> <LI>If no router by then I will have no internet</LI> <LI>I ask him to delay...this has I HOPE been done.......</LI> </UL> <P>&nbsp;</P> <P>If I hadn’t phoned earlier today I would be in big trouble on Thursday....please assure me that this will not be the case</P> <P>&nbsp;..also I think that some form of compensation is in order</P> <P>Bops</P> <P><FONT color="red">Moderator's note by Mike (Mav): CSA name removed as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A></FONT>.</P> <P><FONT color="red">Moderator's note by Mike (Mav): Alteration of company name edited as per <A href="https://community.plus.net/t5/Community-Announcements/Forum-Rules/m-p/1167432#post_general" target="_blank">Forum rules</A>.</FONT></P> <P><FONT color="blue">Moderator's note by Mike (Mav): Changed topic title after splitting topic to new thread.<BR /></FONT></P> Tue, 04 Oct 2016 16:09:09 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373926#M73749 bops 2016-10-04T16:09:09Z https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373932#M73750 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/40841">@bops</a> Sorry to hear what's happened.</P> <P>I can confirm your fibre order has been cancelled as per your request.</P> Tue, 04 Oct 2016 14:10:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373932#M73750 MatthewWheeler 2016-10-04T14:10:46Z https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373946#M73751 <P>...but I hope re-instated Matthew as per my conversation with Technical Tom earlier today</P> <P>...you've managed to make me even more concerned!</P> <P>Bops</P> Tue, 04 Oct 2016 14:53:07 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373946#M73751 bops 2016-10-04T14:53:07Z https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373952#M73752 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/40841">@bops</a> Yes the order is being replaced today.</P> Tue, 04 Oct 2016 15:17:16 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373952#M73752 MatthewWheeler 2016-10-04T15:17:16Z https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373971#M73753 <P><STRONG>Moderator's note by Mike (Mav)</STRONG></P> <P>Split to own thread and title changed.</P> Tue, 04 Oct 2016 16:07:30 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Help-with-Fibre-upgrade/m-p/1373971#M73753 Mav 2016-10-04T16:07:30Z